Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kiersten G. Culp

Mt. Pleasant,SC

Summary

Versatile and motivated undergraduate with over 4 years of experience in the service industry and additional experience as a team member at an insurance agency, where strong analytical thinking, attention to detail, and client-focused communication are essential. Currently pursuing a degree in Criminal Justice at Clemson University, with a deepening interest in legal processes and social justice. Proven ability to work effectively in both individual and collaborative settings, manage sensitive information, and navigate high-pressure environments with professionalism. Eager to leverage a diverse skill set—including problem-solving, teamwork, and administrative support—in a dynamic criminal justice or legal services role.

Overview

3
3
years of professional experience

Work History

State Farm Team Member

Meggan Smith State Farm Insurance
05.2023 - Current
  • Assist clients with insurance inquiries and policy information, ensuring clear communication and understanding
  • Utilize CRM software to track client interactions and manage follow-up tasks effectively
  • Support marketing initiatives by distributing promotional materials within the community to increase brand awareness
  • Keep work areas clean, organized, and safe to promote efficiency and team safety
  • Learn all required tasks quickly to maximize performance
  • Monitor engagement metrics and adjust strategies to improve reach and interaction
  • Contribute to team success by completing jobs quickly and accurately
  • Collaborate with the agent and team to align social media efforts with overall marketing goals

Hostess/Server Assistant

Prohibition Charleston
05.2024 - Current
  • Greet and seat guests, ensuring optimal dining experience through attentive service
  • Train new staff members on customer service protocols and restaurant procedures
  • Monitor dining area for guest satisfaction, proactively addressing concerns or inquiries as needed
  • Answer customer questions about hours, seating, and menu information
  • Greet customers warmly upon arrival and provide a friendly and welcoming presence throughout the dining experience
  • Train new hostesses on customer service best practices and restaurant policies to maintain high standards of service
  • Organize, stock, and clean the establishment's front lobby during shifts to maintain a welcoming appearance

Hostess

Stack's Evening Eats
02.2022 - 05.2024
  • Managed guest seating arrangements to optimize flow and enhance dining experience
  • Handled reservation systems efficiently, ensuring accurate bookings and reducing wait times
  • Resolved guest inquiries and concerns promptly, maintaining a positive dining atmosphere
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously

Education

Bachelor of Arts - Criminal Justice

Clemson University
Clemson, SC
12-2026

High School Diploma -

Lucy Garrett Beckham High School
Charleston, SC
06.2023

High School Diploma -

Woodgrove High School
Purcellville, VA

Skills

  • Customer service
  • Effective multitasking
  • CRM
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Exceptional communication
  • Payment processing
  • Complaint handling
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Hostess/Server Assistant

Prohibition Charleston
05.2024 - Current

State Farm Team Member

Meggan Smith State Farm Insurance
05.2023 - Current

Hostess

Stack's Evening Eats
02.2022 - 05.2024

Bachelor of Arts - Criminal Justice

Clemson University

High School Diploma -

Lucy Garrett Beckham High School

High School Diploma -

Woodgrove High School