Franki Sizemore
London,KY
Summary
Dedicated team member with a strong background in customer service and problem-solving. Proven ability to efficiently process applications and resolve issues, ensuring high customer satisfaction and retention.
Overview
17
17
years of professional experience
1
1
Certification
Work History
STATE FARM TEAM MEMBER
PHIL MCDONALD STATE FARM
London, KY
02.2023 - Current
- Processed policy applications efficiently, ensuring compliance with company standards.
- Resolved customer issues promptly, fostering positive relationships and retention efforts.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted clients with insurance inquiries, providing accurate information and support.
- Reviewed files, records and other documents to obtain information to respond to requests.
Certified Pharmacy Technician
THOMPSON DRUG SADDLEBROOK
London, KY
11.2008 - 10.2022
- Dispensed medications accurately while adhering to safety protocols and regulatory guidelines.
- Assisted pharmacists in verifying prescription accuracy and resolving discrepancies.
- Maintained inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Educated patients on medication usage, side effects, and adherence strategies.
- Trained new team members on pharmacy procedures and software systems for operational efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
LICENCED INSURANCE - HOME/AUTO/LIFE/HEALTH INSURANCE
KAPLAN
03-2023
High School Diploma -
LAUREL COUNTY
London, KY05-1991
CERTIFIED PHARMACY TECHNICIAN - PHARMACY TECHNICIAN
PTCB
08-2011
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Cash handling
- Computer skills
- Multitasking
- Self motivation
- Reliability
- Analytical thinking
Certification
- Licensed [STATE FARM TEAM MEMBER 03/2023-CURRENT
- Certified [CERTIFIED PHARMACY TECHNICIAN -THOMPSON DRUG- 10-2011-10-2022
Timeline
STATE FARM TEAM MEMBER
PHIL MCDONALD STATE FARM
02.2023 - Current
Certified Pharmacy Technician
THOMPSON DRUG SADDLEBROOK
11.2008 - 10.2022
LICENCED INSURANCE - HOME/AUTO/LIFE/HEALTH INSURANCE
KAPLAN
High School Diploma -
LAUREL COUNTY
CERTIFIED PHARMACY TECHNICIAN - PHARMACY TECHNICIAN
PTCB