Dolores Broomes
Brooklyn,NY
Summary
Enthusiastic Customer centric professional for over 20+ years who is highly energetic. Specialist Supervisory experience managing the provision of Special Consular services. Handled multiple responsibilities simultaneously while delivering exceptional customer service.
Highly skilled Services Specialist with relevant background in customer service, operational efficiency, and problem-solving. Strengths include ability to manage multiple projects, strong communication skills, and a knack for improving processes to enhance customer satisfaction. In previous roles, significantly improved service delivery by identifying inefficiencies and implementing effective solutions.
Overview
39
39
years of professional experience
Work History
Supervisory, American Citizens Services Specialist
Department of State
Georgetown
09.1999 - 04.2025
- Manage day-to-day operations at a high volume unit, coordinating work flow and appointment scheduling.
- Provide cross-training and mentoring team members.
- Prepare reports and safeguards control items including passports. foils, vital records and seals.
- Prepare employee annual performance evaluations review and work development plan and convey constructive feedback.
- Coordinate annual Consular Outreach and mobile services in the administrative regions.
- Manage assigned work requirements for subordinates for data accuracy and set schedules.
- Ensure compliance with established policies, procedures and regulations governing U.S laws, regulations and policy guidelines.
- Resolve citizens service requests with federal government agencies.
Remittance Manager
National Pride Financial Services
Georgetown
02.1997 - 09.1999
- Manage daily operations of financial transactions, payment disbursement, reconcile bank statements and prepares balance sheet reports.
- Coached, mentored and trained team members and evaluate performance.
- Conduct interview and recruit employees.
- Conduct audits of inflow and outflow of cash,maintaining internal control and compliance with accounting standards.
Administrative Assistant
Technical Publishing and Advisory Services
Georgetown
09.1995 - 01.1997
- Manage daily office operation,supporting staff and management.
- Maintain data accuracy of office supplies inventory, expense report and reconciling accounts.
- Handle multi-line phone system of incoming calls and routing callers to appropriate department.
- Maintain workflow calendar for agency director, confirming and following up schedule appointment with clients.
- Type and draft emails, fax reports, scan documents and maintaining filing integrity of documents.
Management Trainee
Guyana Telephone & Telegraph Company
Georgetown
09.1993 - 11.1993
- Develop management skills through shadowing, and participation in management training activities at large telephone company.
- Showcase Teamwork, strong organization skills by effectively managing multiple assigned tasks,and maintaining high performance.
- Understand customer needs and contribute to improving the customer satisfaction.
- Maintain high-quality standards in all aspects of work.
Reservation Assistant, Fromt Desk
Hotel Tower Limited
07.1992 - 08.1993
- Manage reservation system to ensure accurate data entry of incoming bookings and changes.
- Contributing to team performance by effectively collaborating with colleagues on reservation tasks.
- Preparing for guests arrivals and welcoming including ensuring special requests and amenities available.
- Maintaining a professional and friendly demeanor to ensure seamless guests experience from reservation to checkout.
- Handle payment processing for reservation and checkout providing guests with bill summary.
Human Resources Assistant
Ministry Of Regional Development
Georgetown
02.1986 - 11.1990
- Perform a wide range of personnel and administrative duties including managing employees records.
- Assist in onboarding of new employees, coordinating orientation and providing training and development resources.
- Administer employees leave request other benefits and handling queries regarding payroll.
- Showcase strong organization skills, teamwork, manage multiple tasks and maintaining a high level of performance.
Education
Professional Consular Training -
Department of State
Arlington, VA05-2014
Bachelor of Science - Management
University of Guyana
Georgetown, Guyana 10-1995
Skills
- Excellent work ethics , team leadership, decision-making and strong interpersonal skills
- Complex problems solving skills and results oriented
- Computer proficiency in Microsoft word, Excel, and PowerPoint
- Excellent relationship-building, time management, and multitasking skills
- Quick learner and mentorship skills
- File and records maintenance
Timeline
Supervisory, American Citizens Services Specialist
Department of State
09.1999 - 04.2025
Remittance Manager
National Pride Financial Services
02.1997 - 09.1999
Administrative Assistant
Technical Publishing and Advisory Services
09.1995 - 01.1997
Management Trainee
Guyana Telephone & Telegraph Company
09.1993 - 11.1993
Reservation Assistant, Fromt Desk
Hotel Tower Limited
07.1992 - 08.1993
Human Resources Assistant
Ministry Of Regional Development
02.1986 - 11.1990
Professional Consular Training -
Department of State
Bachelor of Science - Management
University of Guyana