DOLORES DURAN
Santee,CA
Summary
Customer service professional with a focus on creating exceptional dining experiences. Proficient in accurate order taking and delivering relevant information to guests. Strong time management skills ensure efficient service and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Shogun Kobe Teppanyaki Steakhouse
San Diego, CA
01.2022 - Current
- Crafted and served a diverse range of cocktails and beverages.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Provided exceptional customer service, enhancing guest experiences through personalized interactions.
- Trained new staff on drink preparation techniques and bar procedures to ensure consistency.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Rancho Santa Fe Golf Club
Rancho Santa Fe, California
06.2020 - 05.2023
- Supported members in securing reservations to ensure satisfaction and convenience.
- Oversaw direct communication with specific departments to enhance operational efficiency. Championed interdepartmental collaboration to address inquiries effectively. Drove initiatives to improve response times and service quality.
- Facilitated daily member logins to maintain operational efficiency.
- Oversaw the development and management of Excel spreadsheets to enhance data tracking and reporting processes. Collaborated with team members to optimize spreadsheet functionalities for improved data insights. Streamlined data entry procedures to increase operational efficiency.
- Assessed various dietary needs to ensure comprehensive meal planning.
- Oversaw logging of wine orders and sales to optimize inventory management. Coordinated with team members to streamline order processing and improve customer satisfaction. Analyzed sales data to identify opportunities for growth.
- Delivered outstanding service to members, enhancing overall satisfaction and loyalty.
Server
Viejas Casino & Resort
Alpine, California
07.2019 - 06.2020
- - Communicated efficiently with kitchen staff re: customer allergies, dietary needs and other special requests
- - Place reservations via email/phone through company program
- - Communicated the daily specials, wine selection
- - Managed closing duties, restock items
- - Closing out daily sales and reports and turning them over to the vault
- - Upsold customers and optimized table turns, outperforming wait staff average sales
Education
High School Diploma -
Chula Vista Charter
Chula Vista, CaliforniaCollege - General Studies
San Diego City College
San Diego, CASkills
- Sales proficiency
- Payment processing services
- Product quality management
- Promotional assistance
- Telephonic communication
- Analytical problem solving
- Stock control
- Dynamic approach
- Flexible team contributor
- Structured communication abilities Teamwork and collaboration Prioritization skills Analytical thinking
Certification
RBS Certified: 312733304
References
Available Upon Request
Timeline
Bartender
Shogun Kobe Teppanyaki Steakhouse
01.2022 - Current
Server
Rancho Santa Fe Golf Club
06.2020 - 05.2023
Server
Viejas Casino & Resort
07.2019 - 06.2020
High School Diploma -
Chula Vista Charter
College - General Studies
San Diego City College