Lisa Shelton
Wyandotte
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
13
13
years of professional experience
Work History
Bartender
Tin Roof Detroit
Detroit, MI
06.2021 - Current
- Implemented streamlined processes for order taking, improving overall service speed and accuracy.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Head Bartender
Green Dot Stables
Detroit, MI
12.2018 - Current
- Managed bar operations with a focus on maintaining compliance with health and safety standards.
- Fostered positive customer relationships by actively engaging with patrons and promptly resolving issues.
- Achieved smooth shift transitions by efficiently managing opening and closing tasks. Delivered accurate sales reports to inform business decisions.
- Engaged with patrons to build trust and loyalty, resulting in increased customer retention and repeat transactions.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Crafted innovative drink menu offerings utilizing seasonal ingredients and incorporating customer feedback.
Bar Manager
Small Plates Detroit
Detroit, MI
09.2013 - 10.2018
- Oversaw daily bar operations, ensuring high standards of service and customer satisfaction.
- Developed creative cocktail menus, enhancing customer experience and driving sales growth.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Established vendor relationships, negotiating contracts for competitive pricing on supplies.
- Coordinated special events, increasing visibility and attracting new clientele to the venue.
- Monitored compliance with health regulations, maintaining safety standards throughout the bar area.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
Associate of Science - Business Management
Wayne State University
Detroit, MISkills
- Effective multitasking
- Supportive team member
- Clear and effective communication
- Charismatic communication style
- Customer service proficiency
- Supportive service attitude
- Crafting classic cocktails
- Sales proficiency
Timeline
Bartender
Tin Roof Detroit
06.2021 - Current
Head Bartender
Green Dot Stables
12.2018 - Current
Bar Manager
Small Plates Detroit
09.2013 - 10.2018
Associate of Science - Business Management
Wayne State University