Freddie Colon
Rochester,MN
Summary
Personable and dedicated Customer Service Representative with extensive experience in Food and Beverage industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Organized and diligent customer service offering over 15 years of related experience combined with high-energy, enthusiastic approach to serving customers. Knowledgeable about managing ingredient preparation, trash removal and any other need with little supervision. Dedicated to building loyal base of customers by providing exceptional, consistent service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender
Applebees North
Rochester, MN
04.2020 - 06.2025
- Crafted and served beverages to enhance guest satisfaction and experience.
- Managed bar inventory, ensuring timely restocking of supplies and accurate product availability.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Trained new staff on drink preparation techniques and customer interaction standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Server
Canadian Honker
Rochester, MN
03.2020 - 02.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining high service standards.
- Trained new servers on menu items, service protocols, and customer interaction techniques.
- Developed rapport with regular customers, enhancing their overall dining experience.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Representative, Server
Olive Garden
Tampa, FL
09.2018 - 02.2020
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Operated POS terminals to input orders, split bills and calculate totals.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize sales.
- Interviewed customers regarding store issues and reported feedback to management team.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Documented conversations with customers to track requests, problems and solutions.
- Partnered with team members to efficiently serve food and beverages.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Set up and activated customer accounts.
- Worked with managers to develop service improvement initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Food Service Worker
Delaware North Sport Service (Amalie Arena)
Tampa, FL
10.2016 - 02.2020
- Cleaned work areas, equipment and utensils.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Cross-trained in FOH and BOH positions to support team and help meet all customer needs.
- Upheld food safety standards at all times.
- Resolved customer concerns and relayed relevant information to supervisor.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Server
Chester's Kitchen & Bar
Rochester, MN
05.2025 - Current
- Delivered exceptional customer service by efficiently managing guest orders and inquiries.
- Trained and mentored new servers on menu knowledge and service standards.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server, Bartender, Trainer
Applebee's NRP
Temple Terrace, FL
01.2010 - 08.2018
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Documented conversations with customers to track requests, problems and solutions.
- Partnered with team members to efficiently serve food and beverages.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Set up and activated customer accounts.
- Reviewed account and service histories to identify trends and issues.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Guest Relations Officer, Alcohol Compliance
Delaware North Sport Service (Scottsdale Stadium)
Scottsdale, AZ
02.2006 - 04.2013
- Assisted guests in answering questions and completing check-in and check-out processes.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Recommended local area establishments or services to suit guest interests and plans.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Kept detailed records of customer accounts, including actions taken, issues resolved and detailed information.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Managed accurate and adequate cash stock and inventory balances.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
Education
Some College (No Degree) - General Studies
University of Washington
Seattle, WASome College (No Degree) - Science Education
Seattle Central Community College
Seattle, WASome College (No Degree) - Chemistry
Maricopa Community Colleges - Mesa Community College
Mesa, AZHigh School Diploma -
Amsterdam High School
Amsterdam, NYSkills
- Liquor, wine and food service
- Specialized nutrition planning
- Data analysis and reporting
- Efficient dining arrangements
- Food safety inspection
- Comprehensive menu knowledge
- Understanding of food safety protocols
- Point of Sale (POS) system operations
- Dining experience management
- Sales proficiency
- Creative problem resolution
- Timely service prioritization
- Efficient materials handling
- Retail sales customer service
- Knowledge of alcohol compliance standards
- Attentive listening
- Executive leadership assistance
- Mobility solution planning
- Quality assurance controls
- Client relationship management
- Shipping and receiving understanding
- Conflict and dispute resolution
- System implementation
- Proper food handling techniques
- Motivated mindset
- Conflict resolution skills
- Project oversight experience
- Marketing assistance
- Effective sales strategies
- Compliance management
- Customer service management
- Team-oriented professional
Affiliations
Avid outdoors enthusiast. Enjoy baseball, basketball, soccer, mtn biking, camping and movie going.
Certification
ServSafe certified continuously for 15+ years
Languages
Spanish
Native or Bilingual
Interests
- Outdoor Recreation
- Music
- I enjoy helping others and giving back to the community
- Participate in mtn biking and softball, as recreational activities to maintain physical fitness
- Camping
- I participate in low-impact exercises to strengthen core muscles
- Watching Movies and TV Shows
- Backpacking and Hiking
- Team Sports
- Road Trips
Timeline
Server
Chester's Kitchen & Bar
05.2025 - Current
Bartender
Applebees North
04.2020 - 06.2025
Server
Canadian Honker
03.2020 - 02.2025
Customer Service Representative, Server
Olive Garden
09.2018 - 02.2020
Food Service Worker
Delaware North Sport Service (Amalie Arena)
10.2016 - 02.2020
Server, Bartender, Trainer
Applebee's NRP
01.2010 - 08.2018
Guest Relations Officer, Alcohol Compliance
Delaware North Sport Service (Scottsdale Stadium)
02.2006 - 04.2013
Some College (No Degree) - Science Education
Seattle Central Community College
Some College (No Degree) - Chemistry
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Amsterdam High School
Some College (No Degree) - General Studies
University of Washington