Dolores Franco
Brooklyn,NY
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
Work History
Office Manager
Cleaning Equipment Maintenance
Ozone Park, NY
10.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted Employee Training
General Manager
White Tool & Supply
Brooklyn, NY
06.2020 - 09.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations with the MTA and other government agencies.
- Managed Payroll
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Service Manager and Warranty Specialist
White Tool & Supply
08.2018 - 06.2020
- Manage the service counter, manage and maintain inventory, prepare estimates for customers, perform administrative tasks, data entry, submit warranty claims for tool repair
Office Manager
PQ Construction
09.2017 - 08.2018
- Interact with customers in relation to their existing accounts and inquiries, manage budgets, manage and update employee payroll, manage and maintain office supplies, manage and maintain social media accounts
Web Client Specialist Manager
The Arther Law Firm
10.2009 - 02.2011
- Designed and managed website, designed and managed IT infrastructure
Receptionist
First Merchants Inc.
01.2007 - 08.2008
- Performed all administrative tasks, ran credit checks, managed and maintained data in the database
Assistant Manager
Parts Direct
Brooklyn, NY
10.2006 - 01.2007
- Negotiated prices for foreign automotive parts, performed all administrative tasks, received all payments made to the business
- Conducted Employee Training and Coaching
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
Timeline
Office Manager
Cleaning Equipment Maintenance
10.2021 - Current
General Manager
White Tool & Supply
06.2020 - 09.2021
Customer Service Manager and Warranty Specialist
White Tool & Supply
08.2018 - 06.2020
Office Manager
PQ Construction
09.2017 - 08.2018
Web Client Specialist Manager
The Arther Law Firm
10.2009 - 02.2011
Receptionist
First Merchants Inc.
01.2007 - 08.2008
Assistant Manager
Parts Direct
10.2006 - 01.2007