Dolores Garrison
Adrian,MI
Summary
Dynamic Front End Team Lead at Walmart with a proven track record in enhancing customer satisfaction through efficient checkout procedures and staff training. Skilled in cash handling and team leadership, I successfully implemented strategies that improved transaction accuracy and operational efficiency, fostering a positive shopping experience for customers.
Overview
16
16
years of professional experience
Work History
Front End Team Lead
Walmart
10.2015 - Current
- Supervised daily operations of cash register team, ensuring efficient customer service and accurate transactions.
- Trained and mentored new cashiers on policies, procedures, and best practices for customer interactions.
- Implemented new checkout procedures that enhanced transaction speed and improved customer satisfaction ratings.
- Monitored cash drawer balances, resolving discrepancies and maintaining accuracy in financial reporting.
- Coordinated scheduling for cashier staff to optimize coverage during peak business hours and minimize wait times.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
Fast Food Worker
Wendy's
06.2011 - 11.2014
- Delivered exceptional customer service in high-volume fast food environment.
- Operated kitchen equipment efficiently to prepare menu items consistently.
- Maintained cleanliness and organization of workstations to meet health standards.
- Assisted in training new staff on operational procedures and safety protocols.
Retail Cashier
Kmart, Sears Holding
06.2009 - 09.2010
- Managed cash register operations, balancing cash drawers at shift end to ensure financial integrity.
- Increased customer satisfaction by providing efficient and accurate checkout services.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Stepping Stone HS
Odessa, FL11-2025
Skills
- Cash handling
- Customer service
- Staff training
- Transaction accuracy
- Team leadership
- Checkout procedures
- Performance auditing
- Fraud detection
- Conflict resolution
- Cash drawer balancing
- Sales processing
- Operational efficiency
- Customer satisfaction
- Shift management
Timeline
Front End Team Lead
Walmart
10.2015 - Current
Fast Food Worker
Wendy's
06.2011 - 11.2014
Retail Cashier
Kmart, Sears Holding
06.2009 - 09.2010
High School Diploma -
Stepping Stone HS