Dolores Haglund

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.
• Increased efficiency in office by implementing digital filing system for patient records.
• Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Enhanced patient care by meticulously recording vital signs and updating patient records.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.

• Established strong client relationships through exceptional customer service and communication skills.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Business owner/operator