Dolores Hayden
Vitas Healthcare Hospice
Port Saint Lucie,FL
19
years of professional experience
Experienced hospice team manager with a strong background in staff development, scheduling, and compassionate patient service. Skilled in coaching teams, improving documentation, and maintaining compliance while supporting reliable care delivery.
Work History
Team Manager
3 Years 8 Months- Supervised daily schedules for clinicians, aides, and support staff to maintain coverage.
- Coordinated interdisciplinary hospice team workflows to support timely patient care delivery.
- Resolved patient and family concerns with compassionate, service-focused communication.
- Reviewed documentation for accuracy, completeness, and compliance with hospice regulations.
- Guided staff through care plan updates, admissions, and interdisciplinary case coordination.
- Coached team members on hospice procedures, documentation standards, and patient support expectations.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Established team priorities, maintained schedules and monitored performance.
Real Estate Agent
1 Year 3 Months- Managed buyer and seller transactions from initial consultation through closing with consistent attention to detail.
- Negotiated offers and contract terms to support favorable outcomes for buyers and sellers.
- Conducted property showings and listing presentations tailored to client needs and market conditions.
- Leveraged MLS and CRM tools to track leads, schedule follow-ups, and maintain accurate client records.
Team Manager/Nurse Educator
2 Years 5 Months- Led hospice team workflows, aligning daily priorities with patient care plans and interdisciplinary goals.
- Facilitated communication between nurses, aides, social workers, and physicians to support timely interventions.
- Coordinated staff schedules, coverage, and assignments to maintain consistent service delivery.
- Monitored compliance with hospice regulations, documentation standards, and care protocols.
- Reviewed patient status updates and escalated concerns to appropriate clinical leadership.
- Resolved operational issues affecting caseload management, staffing, and continuity of care.
- Evaluated team performance and implemented process improvements to strengthen efficiency and accountability.
Team Manager
12 Years 1 Month- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Collaborated with nursing leadership to improve workflow consistency and team accountability.
- Monitored operational issues and adjusted priorities to sustain continuity of hospice services.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Reduced turnover rates by implementing comprehensive feedback and support system for team members.
Education
Diploma in Nursing - Registered Nurse
Skills
Staff management
Staff scheduling
Schedule coordination
Staff development
Meeting coordination
Performance assessment
Performance review
Compliance management
Document review
Schedule management
Customer focus
Schedule oversight
Meeting facilitation
Event coordination
Recruitment training
Talent development
Influencing skills
Computer skills
Timeline
Team Manager
Vitas Healthcare Hospice
02.2023 - CurrentRead More
Real Estate Agent
Robert Slack
11.2021 - 02.2023Read More
Team Manager/Nurse Educator
Vitas Healthcare Hospice
06.2019 - 11.2021Read More
Team Manager
Treasure Coast Hospice
05.2007 - 06.2019Read More
UPMC St Margaret's School of Nursing
Diploma in Nursing from Registered Nurse
Read More