Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dolores Kulesa

Huntersville,NC

Summary

Dynamic Senior Manager with CubeSmart Self Storage, skilled in team management and customer service. Proven track record in enhancing operational efficiency and resolving complex customer issues. Expertise in facility maintenance and effective communication, fostering a high-performance culture while ensuring exceptional service delivery across multiple locations.

Overview

14
14
years of professional experience

Work History

Senior Manager

CubeSmart Self Storage
03.2022 - 08.2025
  • Assisted the District Manager in performing various duties and initiatives to support the broader district.
  • Assisted the District Manager in performing tasks including (but not limited to): coordinating meetings and calls to facilitate training and internal communication.
  • Assisting with the coordination of district calls and meetings.
  • Monitors reports and metrics to ensure stores are performing according to district standards.
  • Serves as a district subject matter expert. Applies point of sale credits, discounts and adjustments for stores throughout the district.
  • Works closely with customers not only from own home store property but also with customers from all district stores to resolve customer complaints.
  • Reviews and corrects where needed scheduled disposal sales at all locations within the district.
  • Works with contractors and facility maintenance personnel to coordinate property improvements.

General Manager/Field Training Specialist

CubeSmart Self Storage
12.2013 - 12.2022
  • Responsible for day to day store operations including, but not limited to:
  • Renting storage spaces and managing the leasing process.
  • Daily visual audits of the store office and property, inside and outside of the building.
  • Managing legal process for disposal sales.
  • Collection of delinquent customer accounts.
  • Maintaining company Clean and Neat program at the store level,
  • Overseeing light construction and all property maintenance.
  • Process invoices and manage reports.
  • Utilize company's point of sale system to take payments and manage customer accounts.
  • Maintain inventory of supplies.
  • Manage customer complaints.
  • All other duties as assigned.
  • Training and development of new store managers, general managers and maintenance teammates as well as point of sale training for new district manager.
  • Assisted with training and set up of new store acquisitions and openings.
  • Evaluated new training materials prepared by instructors and offered actionable suggestions for improvement.




Store Manager

CubeSmart Self Storage
12.2011 - 12.2013
  • Ensuring customers received exceptional service by addressing inquiries, complaints and feedback effectively; and keeping store manager apprised of any and all customer issues.
  • Maintain visually appealing product displays according to store planogram.
  • Adherence to health and safety regulations, maintain store and property cleanliness and manage administrative tasks.
  • Daily opening and closing of store.

Education

Bachelor of Arts - English

Kean University
Union, NJ

Skills

  • Time Management: efficient handling of daily tasks, district scheduling and administrative duties
  • Communication: clean, concise and effective communication with customers, teammates and vendors
  • Customer Service: able to handle customer inquires, complaints in a calm and knowledgeable manner and building long term customer relationships
  • Problem Solving: Addressing issues and conflicts that arise, never taking things personally whether with customers or facility operations
  • Team Management: Helping to build, motivate and train a high performance team
  • Facility Maintenance: Overseeing the upkeep, cleanliness and security of storage units

Accomplishments

  • Promoted from Store Manager to General Manager in less than 12 months.
  • Promoted from General Manager to Field Training Specialist within 18 months.

Timeline

Senior Manager

CubeSmart Self Storage
03.2022 - 08.2025

General Manager/Field Training Specialist

CubeSmart Self Storage
12.2013 - 12.2022

Store Manager

CubeSmart Self Storage
12.2011 - 12.2013

Bachelor of Arts - English

Kean University

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