SalesForce, Zendesk, microsoft windows, iOS
Hi, I’m
Dolores McCroskey
Washington,NC
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
Highly motivated employee driven by a strong desire to tackle new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work effectively and independently, quickly mastering new skills. Possesses advanced proficiency in data entry operation and verification, showcasing a high level of skill in this area.
Overview
22
years of professional experience
Work History
Familytime
Time Off for Family
01.2022 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
SimplrFlex
Chat/Email Specialist
01.2020 - 11.2021
Job overview
- Answer Emails and Incoming chats.
Kelly Connect
Customer Support Professional
05.2017 - 10.2017
Job overview
- Promote a knowledgeable persona as an initial contact for Weight Watchers with the public via phone/ Internet.
Teletech @ Home
Technical Support Representative/Chat Expert
07.2015 - 06.2016
Job overview
- Prepared tenant leases, answered phone calls and supervised maintenance.
Clifton Park Apartments
Site Manager
01.2014 - 01.2015
Job overview
- Supervised and trained staff in all daily job duties, monitored weekly payroll and petty cash and completed daily bank deposits.
Evans Video Food Mart
Store Manager
01.2011 - 01.2011
Job overview
- Stocked shelves, ordered merchandise and collaborated with vendors.
Manpower Temporary Service
Administrative Assistant
01.2005 - 01.2007
Job overview
- Supervised and trained employees, providing education and ongoing assistance.
Jackson County Developmental Center
Data Entry Supervisor
01.2003 - 01.2005
Job overview
- Handled medical billing for state of West Virginia Medicaid program.
Education
Ultimate Medical Academy
Associate from Health Science, Medical Office and Billing
01.2015
Ultimate Medical Academy
Diploma from Medical Office and Billing Specialist
01.2014
Skills
- Effective handling of email and chat inquiries
- Sales experience
- Calendar management
- IT troubleshooting skills
- Phones
- Excellent communication
- Product recommendations
- Attention to detail
- Proficient in database management
- Data acquisition
- Analytical Skills
- Organizational Skills
- Problem-solving abilities
- Adaptability
- Written Communication
- Audience Engagement Techniques
- Customer Service
- Brand Promotion
- Attention to Detail
- Active Listening
- Multitasking
- Microsoft Office
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkGig WorkFull TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionSoftware
Languages
English
Native or Bilingual
Timeline
Time Off for Family
Familytime
01.2022 - Current
Chat/Email Specialist
SimplrFlex
01.2020 - 11.2021
Customer Support Professional
Kelly Connect
05.2017 - 10.2017
Technical Support Representative/Chat Expert
Teletech @ Home
07.2015 - 06.2016
Site Manager
Clifton Park Apartments
01.2014 - 01.2015
Store Manager
Evans Video Food Mart
01.2011 - 01.2011
Administrative Assistant
Manpower Temporary Service
01.2005 - 01.2007
Data Entry Supervisor
Jackson County Developmental Center
01.2003 - 01.2005
Ultimate Medical Academy
Diploma from Medical Office and Billing Specialist
Ultimate Medical Academy
Associate from Health Science, Medical Office and Billing
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