Dolores Metoyer
Houston,TX
Summary
Worked as an assistant in many medical roles of the hospital. A strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with the medical industry best practices.
Overview
23
23
years of professional experience
Work History
HR Assistant
Verizon Wireless Communications
07.2023 - 08.2023
- Created job descriptions on boards for vacant jobs.
- Set up orientations and initial training for new employees.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Participated in job fairs to recruit new talent.
Pre-licensed Insurance Agent
PRIMERICA FINANCIAL SERVICES LIMITED
12.2022 - 08.2023
- Maintained high standards of customer service by building relationships with clients.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Through training using mentored clues and zoom meetings.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Conducted research and identified market trends to develop better strategies for sales.
Sr. Administrative Assistant
Texas Children's Hospital, TMC,
03.2015 - 12.2020
- Performed research to collect and record industry data.
- Enhanced team collaboration by organizing regular team-building activities that fostered camaraderie among staff members.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Executed record filing system to improve document organization and management.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Identified communication channels to set roadmap to distribute information.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Simplified expense reporting procedures for employees with a user-friendly template that increased compliance rates for reimbursement requests.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
Administrative Secretary
Texas Children's Cancer Center, Baylor College Of Medicine
03.2000 - 07.2015
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Performed research to collect and record industry data.
Education
Master of Arts - Healthcare Administration
Ashford University
06.2011
Skills
- Talent management
- Employee Relations
- Communication Management
- HR policies
- Human resources administration
Reading
I love to read adventurous books, mysteries as I relax from a hard work day. I search for books on accomplished women. When time permits traveling to different places and countries.
Timeline
HR Assistant
Verizon Wireless Communications
07.2023 - 08.2023
Pre-licensed Insurance Agent
PRIMERICA FINANCIAL SERVICES LIMITED
12.2022 - 08.2023
Sr. Administrative Assistant
Texas Children's Hospital, TMC,
03.2015 - 12.2020
Administrative Secretary
Texas Children's Cancer Center, Baylor College Of Medicine
03.2000 - 07.2015
Master of Arts - Healthcare Administration
Ashford University
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