Dolores Perez
Covington
Summary
Dynamic and dedicated professional with exceptional customer service skills, honed at Azteca Mexican Restaurant. Proven ability to engage guests and enhance satisfaction through personalized service. Strong work ethic and adept at cash handling, consistently meeting performance goals in fast-paced environments. Quick learner with a talent for menu presentation and team collaboration.
Overview
4
4
years of professional experience
Work History
Server
Azteca Mexican Restaurant
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Daycare Teacher
Glen Academy
09.2022 - 01.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Server
IHOP
01.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Salmon Creek Cafe
Salmon Creek Cafe
03.2021 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Kent Wood Highschool
Covington, WA06.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Fast adapter
- POS
- Menu presentation
- Time management
Timeline
Server
Azteca Mexican Restaurant
09.2023 - Current
Server
IHOP
01.2023 - 07.2023
Daycare Teacher
Glen Academy
09.2022 - 01.2024
Salmon Creek Cafe
Salmon Creek Cafe
03.2021 - 09.2022
Kent Wood Highschool
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