Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Dolores Reyes

Dolores Reyes

Brownwood,TX

Summary

Dynamic customer service professional with extensive experience at Texas Bank, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective complaint handling and critical thinking. Skilled in data entry and maintaining compliance, consistently improving service delivery and fostering loyalty among clients.

Work History

Customer Service Representative

Texas Bank
  • Assisted customers with account inquiries and transaction requests, ensuring prompt resolutions.
  • Provided support for online banking issues, enhancing user experience and satisfaction.
  • Handled customer complaints efficiently, maintaining professionalism and adherence to company policies.
  • Collaborated with team members to streamline service processes and improve response times.

Teller

Texas Bank
  • Processed customer transactions efficiently and accurately.
  • Managed cash drawer, ensuring balanced funds throughout shifts.
  • Provided exceptional customer service, resolving inquiries promptly.
  • Assisted in training new tellers on operational procedures.
  • Maintained compliance with bank policies and regulatory requirements.
  • Collaborated with team members to improve service delivery.
  • Identified opportunities for upselling banking products to clients.
  • Streamlined transaction processes to enhance workflow efficiency.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.

Education

High School Diploma -

Brownwood High School
Brownwood, TX
05.1992

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Relationship building

Call center experience

Computer proficiency

Conflict resolution

Complaint handling

Professional telephone demeanor

Call center operations

Filing

Dispute resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Texas Bank

Teller

Texas Bank

High School Diploma -

Brownwood High School

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Dolores Reyes