Dolores Romero
Vacaville,CA
Summary
Dynamic and results-oriented professional with extensive experience at Petco Animal Supplies Stores Inc., excelling in customer service and organizational skills. Proven track record of fostering strong client relationships, enhancing operational efficiency, and leading teams to exceed service standards. Expert in veterinary office practices, with a knack for multitasking and time management.
Overview
8
8
years of professional experience
Work History
Customer Service Receptionist
Vetco Total Care
11.2023 - 07.2024
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Developed strong rapport with clients through active listening and empathetic communication skills.
- Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
- Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
- Maintained a clean and welcoming reception area to create a positive first impression for visitors.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Companion Animal Leader
Petco Animal Supplies Stores Inc.
03.2021 - 11.2023
- Evaluated employee performance regularly, providing constructive feedback that supported career growth opportunities within the organization.
- Streamlined daily operations for increased efficiency through effective scheduling, task delegation, and staff management.
- Verified completion of planograms, cut-ins and reworks.
- Collaborated with veterinarians to create individualized health plans for each companion animal under our care, improving overall wellness outcomes.
- Fostered strong relationships with clients, addressing concerns promptly and professionally, resulting in repeat business and positive referrals.
- Answered multiphone line system.
- Ensured animal habitats were maintained and animals were healthy.
- Coordinated vet appointments for animals needing healthcare while with us.
- Followed and implemented Petco Protocol for animal standards within the company
- Ensured a safe and comfortable environment for all companion animals by maintaining clean facilities and regularly inspecting equipment.
- Helped customers complete purchases, locate items, and join reward programs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Worked with other department managers to ensure the shifts ran smoothly and the store worked efficiently.
Guest Advisor
Petco Animal Supplies Stores Inc.
12.2016 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business that lasted almost 8 years during my tenure with petco.
- Helped customers complete purchases, locate items, and join reward programs.
- Keyholder position that included training new employees , working load and gave support to all departments .
- Fulfilled online orders , answered multiline phone system and offering support on the floor to guests.
Education
High School Diploma -
Vacaville High School
Vacaville, CA07.2014
Skills
- Customer Service
- Multitasking
- Taking direction
- Organizational skills
- Veterinary office experience
- Time management
- Cashier experience
- Team player
Timeline
Customer Service Receptionist
Vetco Total Care
11.2023 - 07.2024
Companion Animal Leader
Petco Animal Supplies Stores Inc.
03.2021 - 11.2023
Guest Advisor
Petco Animal Supplies Stores Inc.
12.2016 - 03.2021
High School Diploma -
Vacaville High School