Dolores Sanchez
Chicago,IL
Summary
Client-driven Human Service Caseworker with 5 years of experience acting as liaison between clients and service providers. Adaptive to specific client personal considerations and focused on supporting all aspects of recipient registration. Calming presence in light of often stressful enrollment processes and complex billing and paperwork.
Overview
13
13
years of professional experience
Work History
Human Services Caseworker
State Of Illinois
06.2020 - Current
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Facilitated support groups for individuals facing various life challenges, promoting peer connections and coping skills development.
- Provided ongoing case management support through regular check-ins, home visits, and follow-up appointments.
Social Service Career T
State Of Illinois
06.2019 - 06.2020
- Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports to comply with Standards of Accreditation.
- Advised individuals on job search strategies, resume development and interviewing.
- Promoted employment opportunities through online postings, onsite employer visits, public job fairs and other effective resources.
- Conducted scheduled resume and interview workshops and job search training to promote gainful employment.
Sales Lead
AT&T Mobility
10.2010 - 03.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed comprehensive training programs to enhance team members'' product knowledge and sales skills.
- Managed key accounts with a focus on maintaining long-term partnerships and maximizing revenue potential.
Education
Bachelor of Arts - Liberal Arts And General Studies
Northeastern Illinois University
Chicago, IL12.2016
High School Diploma -
Prosser High School
Chicago, IL06.2009
Skills
- Financial Planning
- Family Dynamics
- Anger Management
- Problem Solving
- Program Evaluation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Services Caseworker
State Of Illinois
06.2020 - Current
Social Service Career T
State Of Illinois
06.2019 - 06.2020
Sales Lead
AT&T Mobility
10.2010 - 03.2019
Bachelor of Arts - Liberal Arts And General Studies
Northeastern Illinois University
High School Diploma -
Prosser High School