Dolores Silva
Phoenix,AZ
Summary
Driven Legal Assistant with 5 years of experience. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in Customer Service Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Legal Assistant II
State Of Arizona
01.2019 - Current
Validating cases for PA and DCAD assistance.
Work on systems APS, OnBase, HEA plus, Aztecs, Guide, & DCAD Portal
Legal Secretary
22nd, Century Technologies
DES OIG APPELLATE SERVICES
08.2018 - 01.2019
Receptionist
Receive Mail & Faxes
Greet Visitors
Take initial appeal for UI and PA Cases
Work on APS, Clear2There, OnBase, Aztecs, & Guide
Customer Care Agent
Walmart Neighborhood Market
05.2017 - 08.2018
Customer Service Manager
10.2015 - 04.2017
- Manage cashiers from 3 to 6 during my shift
- Handle Money
- Required to open and close front end of the store
- Department of Economic Security
Customer Service Rep/Scan
Tech
01.2015 - 05.2015
- Entered documents in to clients cases via Scan Machine
- Verified all information of client was updated on daily bases
- All About People
- State of Arizona AHCCCS
Intake Customer Service Rep
09.2014 - 01.2015
- Verification and Enrollment of Health Plan
- Helping Families In Need
Applicator Assistant
Tolleson
08.2012 - 03.2014
- Assist customers in applying for government help
- Monthly Reports
Crew Member
Little Caesars Pizza
12.2011 - 06.2012
Customer Service
05.2011 - 11.2011
Customer Service Rep
General
09.2007 - 02.2011
Customer Service Rep
Bank of America
11.2006 - 08.2007
Inbound Call Center
Customer Service
04.2004 - 11.2006
- Assisting customers with trouble shooting their home appliances
- Heavy inbound calls
- Making appointments for tech to go to residents to help them with service
- Skillsyears of Customer Serviceyears of Call Center
- Experience with heavy inbound calls
Education
South Mountain High School
Phoenix, AZSkills
- Call Answering and Routing
- Word Processing
- Business Administration
- Appointment Confirmation
- Records Preparation
- Microsoft Word
- Customer Service
- Managing Multiple Tasks
- Bilingual Fluent in writing and speaking Spanish
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant II
State Of Arizona
01.2019 - Current
Legal Secretary
22nd, Century Technologies
DES OIG APPELLATE SERVICES
08.2018 - 01.2019
Customer Care Agent
Walmart Neighborhood Market
05.2017 - 08.2018
Customer Service Manager
10.2015 - 04.2017
Customer Service Rep/Scan
Tech
01.2015 - 05.2015
Intake Customer Service Rep
09.2014 - 01.2015
Applicator Assistant
Tolleson
08.2012 - 03.2014
Crew Member
Little Caesars Pizza
12.2011 - 06.2012
Customer Service
05.2011 - 11.2011
Customer Service Rep
General
09.2007 - 02.2011
Customer Service Rep
Bank of America
11.2006 - 08.2007
Inbound Call Center
Customer Service
04.2004 - 11.2006
South Mountain High School