Dolores Vargas
Canoga Park,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Sunshine Supply Company
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Upheld company policies on workplace safety and health standards while executing daily job responsibilities.
- Transported goods between warehouse locations according to shipment and storage needs.
Laboratory Technician
VBX Labs
02.2022 - 06.2023
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Assisted in training new employees on safe forklift operation and warehouse procedures, promoting a strong safety culture.
- Contributed to a clean work environment by performing regular housekeeping duties such as sweeping floors and removing debris.
Procurement Specialist
Capna Systems
02.2018 - 01.2022
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Carefully read and interpreted requisition orders to understand specialized terms and requirements.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
Intake Specialist for Personal Injury Law Firm
Amerberg Law Group
12.2017 - 02.2018
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Security Guard
Professsional Security Consultants
05.2007 - 07.2017
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Associate Degree - Administrative Assistant
Los Angeles Pierce College
Woodland Hills, CA10.2019
Associate Degree - Certified in Planning And Inventory Management
APICS
Santa Clarita, CA04.2019
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA06.2003
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Forklift Operation, Certification
- Inventory organization
- Order Fulfillment
- Sales expertise
Timeline
Customer Service Representative
Sunshine Supply Company
06.2023 - Current
Laboratory Technician
VBX Labs
02.2022 - 06.2023
Procurement Specialist
Capna Systems
02.2018 - 01.2022
Intake Specialist for Personal Injury Law Firm
Amerberg Law Group
12.2017 - 02.2018
Security Guard
Professsional Security Consultants
05.2007 - 07.2017
Associate Degree - Administrative Assistant
Los Angeles Pierce College
Associate Degree - Certified in Planning And Inventory Management
APICS
High School Diploma -
Chatsworth Charter High School
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