Dolores Vega
Chicago,IL
Summary
Bilingual sales and finance professional with leadership experience in POS operations, customer service, and loan support. Known for managing credit and loyalty programs, handling cash office tasks accurately, and supporting invoice and loan file processes with strong attention to detail and customer care.
Overview
34
34
years of professional experience
Work History
Inside Sales Representative
Reyes Coca-Cola
Chicago, Illinois
01.2023 - 12.2025
Personal Loan Specialist
Onemain Financial, Inc.
, Ill
05.2021 - 01.2023
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored loan pipelines to track status and ensure timely processing.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Established loan repayment plans and payoffs to manage customer costs effectively.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Created strategies to expand customer sales and enhance revenue growth.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Adapted schedule to accommodate night, weekend, and holiday shifts. night, weekend, and holiday shifts.
- Executed duties following safety standards and regulatory guidelines.
- Sustained high energy and enthusiasm while working in a fast-paced environment. in fast-paced environment.
P.O.S Manager
Kohl's
Chicago, IL
08.2018 - Current
- Led point of sales team to enhance credit and loyalty-rewards programs, resulting in increased store sales and repeat customer attraction while meeting credit targets.
- Managed cash office finances, including deposits and register cash drawers, while overseeing customer service and training new employees on register and credit application processes.
- Managed Kohl's sales floor operations and customer service standards.
- Scheduled associates and coordinated daily staffing coverage.
- Trained team members on Kohl's policies and store procedures.
Supervisor
Chicago Board of Elections
08.1992 - 01.2018
- Supervised a team of two other employees with direct reports to Board officials.
- Maintained detailed voucher lists for Board approvals, processed and organized vouchers for presentation to Department of Finance
- Supported City Budget preparation, addressed vendor inquiries regarding invoices, purchasing, and bid openings
- Entered invoices into Oracle and Cook County 29A systems, ensuring accurate records for financial tracking
- Received, logged, and paired invoices with purchase orders and receipts; handled stop payments with both City and County for
- Oversaw election processes as a Judge of Elections.
Education
Diplme -
Le Cordon Bleu Chicago, College of Culinary Arts
01-2014
Skills
- Corporate Financial Statements
- Loan File Maintenance
- Community Reinvestment Act
- Terms Definition
- Customer Relations
- Customer Experience
- Complaint Handling
- Vendor Contracts
- Customer Support
Timeline
Inside Sales Representative
Reyes Coca-Cola
01.2023 - 12.2025
Personal Loan Specialist
Onemain Financial, Inc.
05.2021 - 01.2023
P.O.S Manager
Kohl's
08.2018 - Current
Supervisor
Chicago Board of Elections
08.1992 - 01.2018
Diplme -
Le Cordon Bleu Chicago, College of Culinary Arts