Dolores M. Yante
Houston,Texas
Summary
I am seeking an affiliation with an organization offering challenge, incentive and opportunity for a career advancement and personal growth.
Overview
46
46
years of professional experience
Work History
Customer Service Supervisor
TNT Intl Express
01.1996 - Current
- Supervised 13 customer service representatives, tracking daily stats and performance metrics to ensure team accountability.
- Managed international track and trace processes for imports and exports, ensuring accurate handling of pick-ups and undeliverables to maintain service standards.
- Supervised daily operations of customer service team for TNT Intl Express.
- Trained new staff on customer service protocols and company policies.
- Resolved customer inquiries and complaints effectively and professionally.
Supervisor to Home Delivery
Incredible Universe
01.1993 - 01.1996
- Supervised loading operations and coordinated timely deliveries with customers.
- Managed multi-line phone system for prompt customer service; performed general office duties, data entry, and handled shipping and receiving of incoming products.
- Supervised daily operations ensuring compliance with safety standards.
- Trained staff on operational procedures and best practices.
- Coordinated workflow and resource allocation among team members.
Customer Service Representative
McDuff Electronics
01.1990 - 01.1992
- Coordinated customer delivery schedules to ensure timely and accurate service.
- Performed general office duties, including data entry, multi-line phone management, product transfers between stores, and operation of office equipment.
- Assisted customers with product inquiries and technical support issues.
- Processed orders and returns using company software systems efficiently.
- Maintained customer records and updated information regularly in databases.
School Bus Driver
HISD
01.1988 - 01.1990
- Transported students safely to and from schools, ensuring punctuality and adherence to safety protocols.
- Operated handicap-accessible bus, providing reliable transportation for students with special needs.
- Safely transported students to and from school daily.
- Conducted pre-trip inspections on the bus before each route.
- Maintained a clean and organized bus interior for passengers.
Shipping and Receiving & Mail Clerk
Clarks & Coats
01.1981 - 01.1988
- Shipped outgoing mail and packed orders to ensure timely delivery.
- Operated Pitney Bowes printer and mail machine to streamline mailing process.
- Managed phone calls and performed data entry to maintain smooth office operations.
Education
Training - Small Press Operator
Texas Printing Institute
01-1985
High School -
Stephen F. Austin High School
01-1981
Skills
- Customer engagement
- Methodical problem solving
- Team collaboration
- Advanced planning skills
- Data analysis
- Logistics coordination
- Performance metrics
Timeline
Customer Service Supervisor
TNT Intl Express
01.1996 - Current
Supervisor to Home Delivery
Incredible Universe
01.1993 - 01.1996
Customer Service Representative
McDuff Electronics
01.1990 - 01.1992
School Bus Driver
HISD
01.1988 - 01.1990
Shipping and Receiving & Mail Clerk
Clarks & Coats
01.1981 - 01.1988
Training - Small Press Operator
Texas Printing Institute
High School -
Stephen F. Austin High School