Open To Work
Dolores J. Abel
Leeds,NY
Work Preference
Summary
Dedicated professional with expertise in individualized employment planning, client advocacy, and community collaboration. Committed to enhancing service delivery and achieving measurable outcomes for individuals with developmental disabilities.
Overview
31
31
years of professional experience
Work History
SEMP Coordinator
Coarc
Mellenville, NY
03.2023 - 06.2026
- Coordinated client services and support for individuals with developmental disabilities, enhancing overall service delivery.
- Facilitated meetings to evaluate client progress and adjust care plans, ensuring alignment with individual needs.
- Developed training materials for staff to improve service quality and compliance.
- Collaborated with community resources to enhance service delivery and access.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Oversaw documentation processes to ensure accurate record-keeping and reporting.
- Mentored newly hired employees on various company programs, fostering knowledge transfer and team integration.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Researched and prepared reports for management and governmental agencies.
Staff Action Plan Developer
Coarc
Mellenville, NY
03.2020 - 03.2023
- Developed and Certified the individuals Supported Employment Staff Action Plan in compliance with OPWDD
- Collaborated with individual, support team, and natural supports to create and execute personalized employment goals and safeguards
- Prepared and facilitated bi-annual meetings for individuals receiving OPWDD Supported Employment Services to address needs and feedback
- Maintained accurate reporting of individual monthly wages to ensure compliance with Social Security Administration guidelines
Job Coach
Coarc
Mellenville, NY
12.2019 - 03.2020
- Developed individualized employment plans for clients based on assessments.
- Provided job readiness training, focusing on interview skills and resume building.
- Collaborated with local businesses to identify job opportunities for clients.
- Facilitated workshops on workplace communication and professional behavior.
- Supported clients in navigating workplace challenges and advocating for needs.
- Monitored client progress and adjusted strategies, resulting in increased employment success.
- Coordinated with community resources to assist clients with barriers to employment.
- Guided clients through the job application process, ensuring clarity and confidence.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Coached clients on appropriate workplace behavior and expectations.
- Worked with staff to develop, monitor and resolve skills training or vocational issues.
- Conducted individualized assessments of client abilities, interests, and needs.
- Mentored program participants by answering questions and directing throughout work shift.
- Guided clients in learning to complete job tasks to develop motivation and skills.
- Monitored clients' performance in the workplace by conducting follow-up visits with employers or supervisors.
- Implemented strategies to foster clients' abilities, increasing independence across settings.
- Identified barriers hindering individuals from securing employment or advancing careers, facilitating targeted support.
- Assisted participants in understanding how their disability affects their ability to work.
- Maintained accurate records of services provided to each client including progress notes and case histories.
- Delivered training using multiple methods to reach diverse learning styles.
- Collaborated with other professionals involved in providing services to job seekers.
- Worked with individuals to complete application documents for relevant vocations.
- Assisted with resume writing, job search strategies, and goal setting.
- Advised participants on educational options available to enhance employability prospects.
- Participated in training sessions related to job coaching best practices.
- Engaged in outreach activities within the community to connect with potential employers.
- Collaborated with employers to secure meaningful employment opportunities for clients.
- Provided support during the transition from unemployment or underemployment to full-time employment.
- Maintained up-to-date knowledge of federal and state employment laws and regulations.
- Managed caseload effectively, ensuring timely follow-up and support for each client.
- Utilized labor market information to advise clients on emerging job trends and opportunities.
- Developed individualized employment plans aligned with clients' skills and career goals, enhancing job placement outcomes.
- Advocated on behalf of clients to employers, ensuring fair treatment and workplace accommodations.
- Implemented job accommodations and modifications to support clients' successful employment.
- Identified and resolved barriers to employment through one-on-one coaching and support.
- Developed supplementary training materials to improve learning outcomes.
Owner/Operator
Astoria Motor Court
Leeds, New York
03.1995 - 10.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified and addressed customer needs promptly to enhance service experience.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed daily reservations and booking systems for high-volume hospitality operations.
- Implemented strategies to enhance customer service and satisfaction during bookings.
- Analyzed booking trends to optimize room allocation and pricing strategies.
- Maintained accurate records of reservations, cancellations, and modifications efficiently.
- Generated daily reports summarizing reservations activity to inform management decisions.
- Identified trends in customer feedback and adjusted services accordingly.
- Developed and implemented effective policies for reservations management to streamline operations.
- Established relationships with vendors providing discounts or special offers for hotel guests.
- Managed daily housekeeping operations to ensure cleanliness and safety standards.
- Coordinated inventory management for cleaning supplies and equipment maintenance.
- Led quality control inspections to maintain high standards of cleanliness throughout facilities.
- Resolved customer concerns related to housekeeping services promptly and professionally.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Fostered a positive work environment through effective communication and team-building activities.
- Regularly inspected hotel facilities to ensure quality standards were met.
- Inventoried room, front office, and housekeeping supplies and made orders to restock.
- Conducted regular inspections of guest rooms to ensure they meet company standards before being released back into circulation.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Worked closely with maintenance team to repair any damage caused by guests or wear and tear from use.
- Managed daily operations of a hospitality business with a focus on guest satisfaction.
Education
High School Diploma -
Cairo Durham Jr Sr High School
Cairo, NY06-1984
Skills
- Individualized employment planning
- Advocacy for clients
- Community resource collaboration
- Service coordination
- Compliance monitoring
- Employee mentoring
- Strategic problem solving
- Interpersonal communication
- Team collaboration
- Client relationship management
- Intake documentation
- Client assessment
- Professional ethics
- Resume development
- Group and individual instruction
- Community networking
- Interview coaching
- Job accommodations
- Program development
- Effective communication
- Care plan development
- Compliance reporting
- Employment goal setting
- Time management
- Organizational skills
- Cross-departmental coordination
- Adaptability and flexibility
- Attention to detail
- Clear communication
- Problem-solving
- Verbal and written communication
- Deadline management
- Work Planning and Prioritization
- Discretion and confidentiality
- Business development
- Staff supervision
- Multitasking and organization
- Regulatory compliance
- Client coordination
- Schedule coordination
- Data entry
- Program compliance
- Meeting planning
- Scheduling and calendar management
- Training and coaching
- Deadline oriented
Certification
- DSP I, The National Alliance of Direct Support Professionals, 2021
- DSP II, The National Alliance of Direct Support Professionals, 2022
- DSP III, The National Alliance of Direct Support Professionals, 2023
Timeline
SEMP Coordinator
Coarc
03.2023 - 06.2026
Staff Action Plan Developer
Coarc
03.2020 - 03.2023
Job Coach
Coarc
12.2019 - 03.2020
Owner/Operator
Astoria Motor Court
03.1995 - 10.2019
High School Diploma -
Cairo Durham Jr Sr High School