Dolorosa Edouard
Parrish,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintain deep knowledge of products and strong ethical values.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Scientific Games
Remote
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up emails with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Registered detailed records of customer interactions for future reference.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Call Center Representative
Davinci Solutions
Remote
03.2020 - 03.2023
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Performed outbound calling campaigns to promote new products or services.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Customer Service Representative
University of South Florida
Tampa, FL
08.2018 - 03.2020
- Provided primary customer support to internal and external customers in fast-paced environment
- Ensured client concerns and queries were addressed in a timely and efficient manner
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Operations Coordinator
FedEx Ground
Palmetto, FL
05.2018 - 06.2019
- Assisted in tracking and documenting production schedules, daily deliverables, and issue resolution workflow
- Coordinated, and monitored the distribution of reports to internal and external parties
- Ensured effective communication with colleagues and corresponding departments.
Customer Service Representative
Nike Factory Store
Ellenton, FL
05.2017 - 08.2018
- Ensured that all customers received excellent service through direct salesmanship, and through prompt and courteous service
- Managed daily Cash flow
- Organized Merchandise and maintained inventory.
Education
Master of Science - Architectural Engineering
University of South Florida
Tampa, FL05-2026
Associates of Arts - Mathematics
State College of Florida
05.2017
Skills
- Customer Relations
- Positive and professional
- Conflict Mediation
- Punctuality
- Documentation
- Problem-solving abilities
Accomplishments
- Certifications: Office Management
Languages
Additional Information
- Awards and Honors Bradenton, FL , State College of Florida: Mathematical Department Developmental Award December 2015 Southeast High School: Teacher Choice Award May 2014
Timeline
Customer Service Representative
Scientific Games
03.2023 - Current
Call Center Representative
Davinci Solutions
03.2020 - 03.2023
Customer Service Representative
University of South Florida
08.2018 - 03.2020
Operations Coordinator
FedEx Ground
05.2018 - 06.2019
Customer Service Representative
Nike Factory Store
05.2017 - 08.2018
Master of Science - Architectural Engineering
University of South Florida
Associates of Arts - Mathematics
State College of Florida