Dom Kowitz

Oversee people strategy and operational infrastructure supporting retail and field teams across the organization. Focus on guiding scalable systems, strengthening leadership capability, and supporting operational consistency across locations.

• Lead teams responsible for operational infrastructure and internal systems supporting retail and field operations
• Oversee People Operations across multiple states, including HR and payroll, benefits strategy, training, and employee experience initiatives
• Guide the development of scalable processes that enable teams to operate consistently across locations
• Partner with executive leadership to align operational systems and people strategies with company growth objectives
• Direct initiatives focused on improving operational efficiency while managing labor and benefit costs responsibly
• Support the design of organizational structures, policies, and processes that promote stability and long-term growth

Oversaw operational improvements and people initiatives supporting multiple business units.

• Led initiatives focused on improving operational consistency, including updates to company policies and internal processes
• Guided development of leadership coaching resources to strengthen frontline management capability
• Supported operational planning and execution related to the opening of several new AT&T retail locations
• Oversaw initiatives focused on cost management, operational efficiency, and loss prevention
• Managed HR systems supporting recruiting, onboarding, and employee lifecycle processes
• Supported employee engagement programs including company recognition initiatives
• Helped launch the Unity Fund, a 501(c)(3) nonprofit organization supporting employees during times of need and served as President

Recognition

• Q2 2023 MVP Award Recipient

Supported retail sales performance across multiple markets, partnering with store leadership to strengthen execution and team performance.

• Partnered with store leaders across multiple locations to improve sales performance and leadership capability
• Contributed to sales growth across seven locations and supported the launch of an eighth retail location
• Reinforced strong sales cultures through recognition programs, leadership support, and performance expectations
• Worked with regional leadership to address operational challenges and support market expansion

Recognition

• President’s Club – Top Sales Manager (2021)
• Q3 2022 MVP Award Recipient
• Multiple Values Award nominations

Provided market support and sales coaching to AT&T Authorized Retail locations.

• Supported store leadership across three locations with sales coaching and operational guidance
• Partnered with corporate and retail leadership to improve sales execution and program adoption
• Assisted with regional initiatives supporting Authorized Retail performance