Dom Lamour

• Generated new business by prospecting small to mid-sized companies, presenting working capital solutions tailored to cash flow needs.

• Conducted a high volume of outbound calls and email outreach daily, qualifying leads and building a strong sales pipeline.

• Delivered consultative sales presentations, explaining factor rates, payback structures, and funding terms in clear, customer-focused language.

• Collaborated with underwriters and funding partners to package and submit applications, ensuring fast turnaround times for clients.

• Negotiated deal structures while maintaining profitability and adhering to compliance standards.

• Built and maintained client relationships, leading to repeat funding opportunities and renewals.

• Consistently exceeded sales quotas by closing high-volume, high-margin deals in a competitive market.

• Led and assisted with customer briefings to support business needs.
  
• Maintained top performance in sales and customer experience results.
• Identified emerging technology and consumer trends, leveraging insights to create new sales opportunities.
• Improved sales process by delivering feedback to management.
• Recognized for customer-centric approach, sustaining a 96% customer service rate against an 80% target.
• Exceeded protection plan goals by sustaining a 70% AppleCare attach rate compared to a 60% team benchmark.
• Consistently upsold accessories and service plans, maintaining a 45% attach rate against a 20% baseline.

• Engaged customers in the Product Zone by delivering personalized demonstrations and discovery experiences tailored to individual and business needs.
  
• Guided customers through the Apple ecosystem, highlighting seamless integration across hardware, software, and services.
  
• Supported business customers by identifying solutions that addressed operational challenges and growth opportunities.
  
• Partnered with team members to coordinate product launches, workshops, and events, ensuring consistent customer engagement.
  
• Acted as a trusted advisor, building relationships that fostered loyalty, repeat business, and referrals.

• Assisted realtors in closing home sales by qualifying leads and nurturing client relationships.
• Served as team lead, managing staff and ensuring daily sales performance goals were met.
• Actively led coaching sessions to improve employee sales skills and conversion techniques.
• Contributed to company growth by promoting both local and nationwide real estate sales opportunities.
  
• Completed a high volume of 300+ inbound and outbound calls daily, consistently meeting strict deadlines.
  
• Converted an average of 1 in every 4 leads into qualified opportunities, exceeding industry benchmarks.
  
• Utilized multiple CRM platforms to track, organize, and manage lead pipelines effectively.
  
• Navigated multiple computer applications simultaneously while engaging customers in real-time conversations.