Summary
Overview
Work History
Education
Skills
Languages
Software
Interests
Timeline
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Domanik Ponce

Domanik Ponce

El Paso

Summary

Dynamic professional with experience in customer support and team collaboration. Demonstrated strengths in troubleshooting and adaptability, contributing to improved service and customer satisfaction through effective problem-solving.

Overview

2
2
years of professional experience

Work History

Customer Support Agent

InteLogix
El Paso, TX
01.2026 - Current
  • Assisted customers in resolving tax software inquiries through phone and email communication.
  • Collaborated with team members to enhance service delivery processes
  • Maintained up-to-date knowledge of company products and services for effective assistance.

Barista

The Coffee Box
El Paso, TX
06.2025 - 07.2025
  • Prepared and served high-quality beverages in fast-paced environment.
  • Maintained cleanliness and organization of work area and equipment.
  • Assisted customers with menu selections, enhancing overall experience.
  • Operated espresso machines and brewing equipment efficiently.

Undergraduate Assistant

University Of Texas At El Paso
El Paso, TX
08.2024 - 01.2025
  • Managed office communications, responding to inquiries and directing students to appropriate resources.
  • Answered calls from students regarding university tuition payment and extension policies.

Barista

Bee's Pastry Cafe
El Paso, TX
05.2024 - 08.2024
  • Collaborated with team members to ensure timely service during peak hours.
  • Monitored inventory levels, restocked supplies as needed to maintain operations.
  • Adapted to new drink recipes and seasonal promotions quickly.
  • Provided exceptional customer service, resolving inquiries and complaints effectively.

Education

History

The University of Texas At El Paso
El Paso, TX

Associate of Arts - Multidisciplinary Studies

El Paso Community College
El Paso, TX
05.2024

Skills

  • Customer service
  • Data management
  • General troubleshooting with tenacity
  • Teamwork and collaboration
  • Excellent written and verbal communication

Languages

Spanish
Limited Working
English
Native or Bilingual

Software

Drake Tax Software

IMovie

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I enjoy helping others and giving back to the community
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Tennis
  • Experimenting with different creative mediums, like watercolor, ink, and clay, to expand skills and techniques

Timeline

Customer Support Agent

InteLogix
01.2026 - Current

Barista

The Coffee Box
06.2025 - 07.2025

Undergraduate Assistant

University Of Texas At El Paso
08.2024 - 01.2025

Barista

Bee's Pastry Cafe
05.2024 - 08.2024

History

The University of Texas At El Paso

Associate of Arts - Multidisciplinary Studies

El Paso Community College