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Customer Service Representative | Billing Support (Bilingual Chat)

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Associate Principal Engineer

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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Recognition for High Conflict Resolution Critical Thinking Problem-Solving Ability Organizational Skills Written Communication Flexible and Adaptable Planning and Coordination.
Achievements:
Became Certified Trainer (2017) Breadhead Award for Recognition (2016) Top 1% of agents first week starting FanDuel (2021)

Forward thinking and resourceful virtual agent who's experienced and willing to assist customers in any way possible. Great at resolving issues and working with colleagues to maintain effective customer support. Experienced with handling customer inquiries and complaints efficiently. Utilizes effective communication and problem-solving skills to resolve issues and improve customer satisfaction. Strong understanding of software tools and systems for streamlined support and operations.

Enthusiastic Customer Service Representatives resolving complex customer service inquiries. Passionate about building strong customer relationships, driving, loyalty, and increasing customer engagement.

To secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company long term.

Service-oriented Customer Support Representative with 2 years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Domanik Ponce

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Customer Support Agent

Barista

Undergraduate Assistant

Barista

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Associate of Arts - Multidisciplinary Studies

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Customer Support Agent

Barista

Undergraduate Assistant

Barista

History

Associate of Arts - Multidisciplinary Studies

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