DOMANIQUE CLINTON
DALLAS,TX
Summary
Customer Care Professional with over 14 years of extensive experience in delivering exceptional customer service and building strong client relationships. Demonstrates proficiency in communication, problem-solving, and staff management, with a proven track record of enhancing client satisfaction and well-being. Committed to fostering a collaborative and empathetic environment to address client needs effectively and promote a positive customer experience.
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE
ADT Security Services
Dallas, TX
04.2020 - 04.2025
- Processed service requests efficiently using internal CRM software for tracking purposes.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated clients on system functionalities and maintenance procedures for enhanced understanding.
- Maintained records of customer interactions to ensure accurate follow-up actions were taken.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
ASSISTANT MANAGER
Regional Finance
Duncanville, TX
09.2017 - 03.2020
- Managed financial transactions with accuracy, ensuring consistent integrity.
- Collaborated with management on developing strategic plans for achieving business goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed loan applications for completeness and prepared necessary reports for approval.
- Organized and maintained client files, ensuring accuracy and compliance with regulations.
- Managed communication between clients, loan officers, and underwriters throughout the loan process.
RECEPTIONIST
Petite Pooch Chateau
Addison, Texas
09.2015 - 11.2017
- Greeted and welcomed clients and their pets upon arrival.
- Scheduled appointments and processed transactions, enhancing service efficiency.
- Established new client accounts, contributing to business growth and client retention.
- Maintained organized records of client information and pet profiles.
- Assisted in coordinating daily activities for pets during their stay.
COLLECTION AGENT
CMI Group
Carrollton, Texas
07.2014 - 09.2015
- Managed outbound calls to customers regarding overdue accounts.
- Negotiated payment arrangements to collect outstanding balances effectively.
- Documented customer interactions and payment details in the company system.
- Collaborated with team members to improve collection strategies and workflows.
- Monitored account statuses and escalated issues as needed for resolution.
ADMINISTRATIVE CLERK
Bohmann & Vick Inc
Brookfield, Wisconsin
07.2012 - 09.2012
- Coordinated project meetings and managed invoices, enhancing office efficiency and organization.
- Streamlined parts order coordination, improving response time and client satisfaction.
- Handled administrative calls, ensuring timely communication and accurate information dissemination.
- Managed daily office operations and maintained organized filing systems.
Education
GED
Dallas, TXSkills
- Documentation
- Reporting
- Customer Service
- MS Office
- Team management
- Staff management
- Communication
- Active listening
- Patience
- Empathy
- Loan application review
- Problem solving
- Attention to detail
- Credit card payment processing
- Conflict resolution
Timeline
CUSTOMER SERVICE REPRESENTATIVE
ADT Security Services
04.2020 - 04.2025
ASSISTANT MANAGER
Regional Finance
09.2017 - 03.2020
RECEPTIONIST
Petite Pooch Chateau
09.2015 - 11.2017
COLLECTION AGENT
CMI Group
07.2014 - 09.2015
ADMINISTRATIVE CLERK
Bohmann & Vick Inc
07.2012 - 09.2012
GED