Domeneque Booker
Detroit,USA
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in social work.
Overview
4
4
years of professional experience
Work History
Support Coordinator
Team Wellness
09.2024 - Current
- Provide monitoring, linking, and coordination related to member’s needs and goals, as identified in treatment plan.
- Working with individuals with intellectual disabilities and their families on the phone and in person, often in the home.
Case Manager/Support Coordinator
Neighborhood Service Organization
11.2023 - 05.2024
- Completed case management workflow per identified process and documents within the electronic medical and policy-identified timeframes.
- Assessed referrals to identify patient/ significant others’ needs, level of intensity, insurance benefits, and other patient resources.
- Conducted in-person face-to-face encounters (visits) in the client's home, office, or virtual call to assess the client’s current health status, needs, and goals, before scheduling future needed engagements.
- Developing a working relationship with I/DD clients to determine their needs and assisting with maintaining guardianship, Medicare/Medicaid, skill building or supportive programs, social security, etc.
Eligibility Specialist
Southwest Counseling Solutions
10.2022 - 08.2023
- Assessing and identifying client's needs, while practicing active listening skills.
- Utilizing customer service and cultural competency skills daily while assessing individuals seeking emergency shelter.
- Compiling accurate customer information before updating profiles and following workflow.
- Informed clients about programs offered and researched local resources that are better acclimated to the client's living situation.
- Provided compassionate and attentive assistance to clients when conducting the intake process with clients.
Intern
Neighborhood Service Organization
11.2021 - 05.2022
- Understanding how to handle cleaning products safely, including harsh chemicals while cleaning the facility, preparing meals, distributing necessities, and answering clients’ questions.
- Attention to detail while building resumes and connecting unemployed clients with appointments at nearby temp agencies.
- Displaying cultural competency, emotional intelligence, active listening, patience, and conflict resolution when meeting, communicating, and building bonds with clients to better adhere to their day-to-day and/or housing needs.
- Utilizing teamwork skills to enforce COVID-19 regulations and protocols to ensure a clean, safe environment for clients.
- Displaying adaptability, innovation, and leadership when finding new solutions to improve the shelter’s efficiency.
- Communicating effectively verbally or nonverbally when there is a change in behavior or daily pattern surfaces, to ensure the safety of clients mentally and physically.
Education
Bachelor of Arts - Social Work
08-2022
Skills
- Customer Service
- Case Management
- Data Input
- Tech Savvy
- Quick Learner
Affiliations
- Black Student Union, Wayne State University — Inducted Member.
- PBS (Project Big Sister), Wayne State University — Inducted Member, Former Reporting Secretary & Head of Bonding Committee.
- RISE, OMSE (Office of Multicultural Student Engagement) Wayne State University — Community Member
- Most Poised Award — Year ‘22 was recognized for leadership and initiative.
Certification
LLBSW, QMHP, QIDP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Support Coordinator - Team Wellness
09.2024 - Current
Case Manager/Support Coordinator - Neighborhood Service Organization
11.2023 - 05.2024
Eligibility Specialist - Southwest Counseling Solutions
10.2022 - 08.2023
Intern - Neighborhood Service Organization
11.2021 - 05.2022
Wayne State University - Bachelor of Arts, Social Work