Summary
Overview
Work History
Education
Skills
Timeline
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Dominez Savage

Indianapolis,IN

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Esthetician

The Skin Den
02.2020 - Current
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Account Manager

YMCA Of Greater Indianapolis
07.2014 - 01.2018
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Provided excellent customer service while meeting challenging time goals.
  • Immediately brought critical issues to customer service manager for resolution.
  • Increased sales revenue with exceptional customer service and upselling techniques.
  • Displayed exceptional customer service and communication skills.
  • Delivered superior customer service and handles client requests.
  • Managed customer service operations, including taking orders and resolving complaints.

Education

Associate of Applied Science -

Harrison College
Indianapolis, IN
10-2012

Skills

  • Customer focused
  • Time management
  • Decision-making
  • Excellent time management skills
  • Customer service
  • Relationship building
  • Verbal and written communication
  • Customer relations
  • Office administration
  • Computer skills
  • Data entry
  • Microsoft Word
  • Filing
  • Computer proficiency
  • Critical thinking

Timeline

Esthetician

The Skin Den
02.2020 - Current

Account Manager

YMCA Of Greater Indianapolis
07.2014 - 01.2018

Associate of Applied Science -

Harrison College

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Dominez Savage