DOMINGO MARTINEZ RIJO
Hartford
Summary
Dynamic customer service professional with extensive experience at Avelo Airlines, excelling in service coordination and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and baggage handling. Recognized for improving service processes and ensuring compliance, consistently delivering exceptional experiences in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Service
AVELO AIRLINES
Windsor Locks
10.2024 - Current
- Provide an exceptional Customer Experience by assisting Customers through every step of their airport journey.
- Work in the lobby checking-in Customers and baggage.
- Work at the boarding gate, boarding flights and assisting Customers with questions.
- Work at the baggage claim, assisting customers with baggage irregularities, filing baggage claims, and answering questions.
- Assist Customers with disabilities including pushback wheelchairs, handling assistive devices, and conducting on-board transfers, as required.
- Operate boarding ramps, jetbridges, and air stairs, where equipped.
- Other duties as required to provide exceptional service for our Customers.
DRIVER
Uber
HARTFORD
11.2021 - Current
- Providing excellent customer service, assuring comfort with the clients and picking up and dropping off clients to their designated location safely.
RECEIVER
WHOLE FOODS MARKET DISTRIBUCION CENTER
Cheshire
04.2010 - 03.2020
- Received and inspected incoming shipments for accuracy and quality.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload, and move materials.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation, and tracking movements.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Education
High School Diploma -
SANTA ROSA DE LIMA
DOMINICAN REPUBLIC09-1994
Skills
- Strong customer service
- Customer service and communication skills
- Customer service and care
- Customer service and assistance
- Customer service training
- Customer service abilities
- Baggage handling
- Shipment inspection
- Service coordination
- Conflict resolution
- Team collaboration
- Customer service improvement
- Customer service skills
- Customer service expert
- Customer service leadership
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service
AVELO AIRLINES
10.2024 - Current
DRIVER
Uber
11.2021 - Current
RECEIVER
WHOLE FOODS MARKET DISTRIBUCION CENTER
04.2010 - 03.2020
High School Diploma -
SANTA ROSA DE LIMA