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Technical Service Specialist

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Associate Principal Engineer

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Wayne State University graduate with a Bachelor's in Public Relations and Communications. Over 10 years of expertise in Microsoft Office Suite and 6 years of experience in digital marketing across major social media platforms. Proficient in designing digital assets such as flyers, infographics, and websites, with a strong background in event planning and coordination. Demonstrated leadership and communication skills, excelling in both independent and collaborative environments.

Dynamic and results-driven professional with extensive experience at Detroit Diesel, excelling in material handling and team leadership. Proven ability to enhance productivity through effective collaboration and efficient processes. Skilled in forklift operation and committed to maintaining a safe, organized work environment, fostering a culture of respect and teamwork.

Dedicated UAW Journeyman AC Technician with over 16 years of experience in HVAC-R maintenance and repair, specializing in preventive and corrective measures. Extensive experience at the Detroit Diesel Facility includes five years as a maintenance planner in the TPM department and over 11 years in the facility department, focusing on the installation, repair, and maintenance of heating, cooling, and refrigeration systems. Proficient in servicing a wide range of equipment, from ice machines to 1500-ton chillers, supported by a comprehensive understanding of facility operations through a structured preventive maintenance program. Recognized as a strong team player with exceptional technical skills and interpersonal abilities, fostering collaboration while excelling in independent roles. Driven by a commitment to continuous improvement and learning from challenges.

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Worked as a cashier and on the floor assisting customers and restocking merchandise, thoroughly enjoyed the job and many interactions with customers. Also has experience handling and setting many different kinds of food, and push food out to customers in a quick and fast paced environment.

Organized and highly motivated individual with an exceptional work ethic and works well with others. Continuously working to improve safety and efficiency in the workplace. Knowledgeable in workplace operations and material flow. Easily adapts to an ever-changing work environment.

I am currently 19 years old. I have been in the trade for a little under a year. I am passionate about electrical work. Every day, I come in with the willingness to learn and a good attitude. From the time I started to the present, I have taken my job seriously, and I really enjoy the career I am beginning. I have a drive to always learn, and take in as much knowledge as I possibly can. I am not afraid of making mistakes, and I always make an effort to come back from them.

Experience in leadership roles have offered growth in multi-tasking, organization, and communication in fast paced environments. Management positions have driven a work ethic of adaptability and collaboration to help improve team building and customer service skills. Determined to continue maintaining hard-work and consistency in new fields of work.

Professional Summary
Technical Services Professional with over 5 years of experience managing key accounts, delivering impactful product training, and influencing stakeholders to drive product adoption and close sales. Proven ability to enhance customer satisfaction, improve retention, and support business growth across SaaS, pharmaceutical, and medical device industries.
Proficient in Jira, Salesforce, Power BI, and Tableau, with a strong track record of increasing customer retention, reducing churn, and driving operational efficiency through cross-functional collaboration and data-driven strategies.

Dynamic Technical Service Specialist with a proven track record at Sigma Supply of North American, specializing in troubleshooting and technical training leadership. Excelled in remote support and customer service, significantly enhancing operational efficiency. Skilled in hardware diagnostics and mentoring, adept at driving product evaluation and technology application standards.

Dominic Bodner

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Technical Service Specialist

Warehouse Assosciate

Personal Trainer

Education

High School Diploma -

Electrical Engineering Technician

Architecture

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Technical Service Specialist

Personal Trainer

Warehouse Assosciate

High School Diploma -

Electrical Engineering Technician

Architecture

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