Dominic Daniels
Clinton Township,MI
Summary
Dynamic professional with a proven track record at Chick-fil-A, excelling in coaching and mentoring team members. Skilled in conflict resolution and workplace safety, I foster a positive environment that enhances team performance and customer loyalty. Committed to excellence, I leverage attention to detail to achieve operational goals effectively.
Overview
4
4
years of professional experience
Work History
Team Lead
Chick-fil-A
01.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Service Representative
Marshalls & HomeGoods
02.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Custodial Worker
Chippewa Valley High School
01.2021 - 01.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
Education
General Studies
Chippewa Valley High School
Clinton Township, MI06-2022
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Payment processing
- Product knowledge
- Microsoft PowerPoint
- Research
Timeline
Team Lead
Chick-fil-A
01.2024 - Current
Customer Service Representative
Marshalls & HomeGoods
02.2022 - 01.2024
Custodial Worker
Chippewa Valley High School
01.2021 - 01.2022
General Studies
Chippewa Valley High School
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