Hi, I’m
Dominic DeMercurio
Trenton
Summary
Proven achiever with experience at the United States Postal Service, demonstrating exceptional package handling and customer service skills. Enhanced public trust and customer satisfaction through efficient delivery and positive engagement. Showcased teamwork and physical strength, significantly contributing to operational success. Excelled in technology use and safety awareness, ensuring secure and timely mail handling.
Developed strong communication and time management skills in fast-paced environment, ensuring timely and accurate task completion. Excelled in route planning and customer interaction, prioritizing efficiency and customer satisfaction. Seeking to transition into new field, leveraging these transferable skills to contribute effectively and drive results.
Overview
37
years of professional experience
1
Certification
Work History
United States Postal Service, USPS
City Letter Carrier
09.1996 - 03.2025
Job overview
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
Smurfit Packaging
Warehouse Worker
01.1988 - 09.1996
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Fort Lee High SchoolFort Lee,NJ
Certificate from Brick Computer Science Institute
03-1995
Skills
- Package handling
- Safe driving
- Memory recall
- Weather preparedness
- Punctuality
- Handheld device operation
- Sorting accuracy
- Reading comprehension
- Accountability
- Safety awareness
- Hand-eye coordination
- Weather tolerance
- Report preparation
- Technology use
- Teamwork
- Physical strength
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
Certification
- Safe Driver Training Certification - National Safety Council.
- [State] Driver's License
Service award USPS Retirement
In Grateful appreciation for dedicated service
during an honorable career of more than 27 years
of service to the government of the United States.
Languages
English
Full Professional
Timeline
City Letter Carrier
United States Postal Service, USPS
09.1996 - 03.2025
Warehouse Worker
Smurfit Packaging
01.1988 - 09.1996
- Safe Driver Training Certification - National Safety Council.
- [State] Driver's License
Fort Lee High School
Certificate from Brick Computer Science Institute
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