Dominic Enriquez
Albuquerque,NM
Summary
Dedicated customer service professional with over four years of experience, recognized for delivering exceptional support and exceeding client expectations. Proven ability to work both independently and as part of a team, ensuring tasks are completed efficiently and accurately. Strong problem-solving skills and a commitment to excellence facilitate effective assistance to customers and colleagues alike. Aiming to contribute to a collaborative environment that prioritizes outstanding service delivery.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Remson Deliveries
, NM
10.2024 - Current
- Monitored fuel level throughout shift and refueled when necessary.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Inspected vehicles' condition, supplies and equipment before and after trips
Customer Service Representative
T-Mobile
Albuquerque, US
06.2024 - 11.2024
- Helped customers with billing, account changes, and service issues
- Assisted with troubleshooting phones and network problems
- Provided information about products, services, and promotions
- Resolved customer complaints and escalated issues when needed
- Handled high volumes of calls while maintaining quality service
- Processed payments and protected customer information
- Worked with other teams to meet customer needs
- Met or exceeded performance goals like customer satisfaction
Correctional Officer
Metropolitan Detention Center
Albuquerque, US
02.2023 - 06.2024
- Enforce rules and keep order within the jail
- Supervise activities of people in custody
- Conduct hourly checks on inmates to ensure everyone is alive and breathing
- Assist with medication distribution
- Log all events that happen during my shift
Flow Supervisor
Meraki Solutions
Albuquerque, US
09.2020 - 01.2023
- Led sales reps to help transition homeowners too renewable energy!
- Trained a team of over 30 people twice a week
- Door to Door sales
Baker/Manager
Kolache Factory
Albuquerque, US
06.2020 - 07.2021
- Prepare food for customers
- Responsible for the cash registers at the end of each shift
- Wash dishes as well as sweep and mop the floors
Survey Specialist
Norc Call Center
Albuquerque, US
04.2020 - 07.2020
- Complete surveys for the national immunization research center
- Cold call people throughout the U.S
Courtesy Clerk
Smiths
Albuquerque, US
07.2017 - 04.2019
- Bag grocery's for customers
- Responsible for keeping the entire store clean
- Bring in carts from the parking lot
- Put away perishable items
Education
High School Diploma -
Robert F Kennedy Charter School
Albuquerque, NM05-2017
Skills
- Negotiation
- Cold Calling
- Door-to-Door Experience
- Law enforcement
- Customer service
- Communication skills
- Driving
- Security
- Computer skills
- Manufacturing
- Mechanical knowledge
- Microsoft Office
- Multitasking and organization
- Delivery logging
Personal Information
Authorized To Work: US
Timeline
Delivery Driver
Remson Deliveries
10.2024 - Current
Customer Service Representative
T-Mobile
06.2024 - 11.2024
Correctional Officer
Metropolitan Detention Center
02.2023 - 06.2024
Flow Supervisor
Meraki Solutions
09.2020 - 01.2023
Baker/Manager
Kolache Factory
06.2020 - 07.2021
Survey Specialist
Norc Call Center
04.2020 - 07.2020
Courtesy Clerk
Smiths
07.2017 - 04.2019
High School Diploma -
Robert F Kennedy Charter School