Manager Pickup
Giant Food Stores
Baltimore, Md
09.2019 - 2025
- Managed daily operations, ensuring efficient workflow and adherence to company policies.
- Led team meetings to align staff on goals and operational standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained new employees on best practices for customer service and product knowledge.
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Trained and mentored team members on customer service excellence and operational procedures.
- Developed staff schedules to ensure optimal coverage during peak shopping hours, enhancing customer experience.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.