Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominic Kelson

Farmington

Summary

Dynamic Assistant Manager with a proven track record at Grease Monkey, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, while improving cash handling accuracy. Recognized for fostering a positive work environment and achieving operational excellence in fast-paced settings. Strong automotive background in diagnosing and fixing mechanical issues. Fast learner and always willing and eager to learn. Currently working towards a 609 A/C certification and A4-A7 ASE certifications. Multi-care certified through Jiffy Lube and FSU certified through Grease Monkey. Also have safety and emissions certification through the state of Utah.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Grease Monkey
12.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

Jiffy Lube
04.2022 - 12.2024
  • Generated repeat business through exceptional customer service.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Equipement Installer

Utah Home Fitness
10.2021 - 04.2022
  • Installed gym equipment in homes and commercial gyms.
  • Upheld strict industry standards when working with sensitive or specialized equipment, ensuring accurate implementation and operation.
  • Assisted coworkers as needed during large-scale projects, promoting teamwork and efficiency within the organization.
  • Achieved consistently positive feedback from clients for exemplary workmanship and attention to detail in equipment installations.
  • Provided exceptional customer service by addressing concerns or issues promptly and effectively upon request.

Education

No Degree - General Studies

Jordan High
Sandy
05-2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Staff management
  • Goal setting
  • Workload management
  • Conflict resolution

Certification

  • Full Speed University Certification
  • Salt Lake County Safety and Emissions

Timeline

Assistant Manager

Grease Monkey
12.2024 - Current

Assistant Manager

Jiffy Lube
04.2022 - 12.2024

Equipement Installer

Utah Home Fitness
10.2021 - 04.2022

No Degree - General Studies

Jordan High

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Dominic Kelson