Summary
Overview
Work History
Education
Skills
Timeline
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Dominic Luna

Kerman,CA

Summary

Established Account Executive gifted at client management and resolving customer issues. Engaging and personable and increasing customer rapport through establishing reliability and trust. Posses sharp communication skills and dedication to customer service. Skilled in financial analysis and problem-solving.

Overview

4
4
years of professional experience

Work History

Account Executive

Vitu
04.2022 - Current
  • Acquired DMV knowledge on paperwork and processing procedures in order to correctly register vehicles in CA.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed 25+ dealerships simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Maintained up-to-date information on software features, ensuring accurate representation during sales pitches and training with clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

Server

Pismos Coastal Grill
07.2021 - 04.2022
    • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
    • Served food and beverages promptly with focused attention to customer needs.
    • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
    • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Machine Operator

Schaad Family Almonds
07.2020 - 07.2021
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.

Education

Bachelor of Science - Business Marketing

California State University - Fresno
Fresno, CA
05.2020

Skills

  • Client Relationship Building
  • Account Management
  • Customer Service
  • CRM software expertise
  • Needs assessments
  • Written and verbal communication
  • Strategic selling

Timeline

Account Executive

Vitu
04.2022 - Current

Server

Pismos Coastal Grill
07.2021 - 04.2022

Machine Operator

Schaad Family Almonds
07.2020 - 07.2021

Bachelor of Science - Business Marketing

California State University - Fresno

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Dominic Luna