Dominic Melendez

• Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
• Coordinated service appointments to ensure timely pest control solutions for clients.
• Educated customers on pest prevention techniques and product usage for better outcomes.
• Managed customer accounts, ensuring accuracy of billing and service records.
• Collaborated with technicians to streamline service delivery and enhance customer satisfaction.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Lead Sales Agent

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Within my time as a Lead Sales Agent, I gained proficiency in CRM Software, Salesforce Software and gained experience cold calling customers.
• Coordinated with managers daily to see what tasks they needed assistance with, taking supervisor calls when needed and communicated daily goals and tasks to our team of agents.
• Trained new team members by relaying information on company procedures and educating.

HELP DESK

• As a Help Desk Service Member, I assisted clients with program that is newly integrated into their daily work flow. Answering Questions, Providing walk through processes for FAs and BOAs & transferring them to other departments if further assistance is needed.
• Used Salesforce daily to assist incoming calls.

• As a Full Time Sales Associate, I conducted a team or either Opening or Closing associates to ensure that the daily tasks of the store were completed in a timely manner such as (Putting New Product Out, Tagging Sales Shoes, Dusting Shelving, Fixing The Walls to look and catch the customers eye, Designing new floor plans).
• As well as assisting customers with any questions or concerns that they might have and getting them fitted with a new pair of shoes.
• As well as my Sales, I was cross trained in our Stock Room where I was assigned to Break Down 40+ boxes of merchandise (Shoes, Clothes, Accessories, etc.) in a timely manner, Bring out any requested shoes to our salesmen on the floor for customers, and as well as putting up the product in its respective shelf in the Stock Room.