Dominic Mesadieu
Manager
Malden,Ma
Summary
An experienced leader skilled in improving operations and problem solving. History of guiding and motivating employees to improved performance. Dedicated and driven to promote optimal workflow and the betterment of the organization.
Overview
21
21
years of professional experience
1
1
Language
Work History
Practice Manager
Mount Auburn Hospital
06.2023 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Ordered all office supplies and kept check on inventory levels.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
Manager
Charles River Community Health
03.2022 - Current
- Directly supervise referral team
- Delegating assignments for department
- Responsible for referrals of 23 providers
- Performance reviews
- Train new staff
- Payroll
- Creating workflows for department
- Working with senior leadership and providers to improve workflow
- Insurance referrals and prior authorizations
- Organize and lead department meetings
- Coordinating with leadership at other facilities to improve care for referred patients
- Workgroup lead in Epic implementation
- Analyze department data
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding resolution.
- Guided department through successful transition to new Electronic Medical Record system
Operations Associate
Massachusetts General Hospital
07.2011 - Current
- Triage phone calls
- Communicating with patients and patient family members
- Assisting Nursing staff with paging, printing documents, and various other tasks
- Checking in incoming patients into EPIC and PRISM
- Documenting patient orders on med sheets and treatment sheets
- Ordering supplies needed for patients and for the unit
- Putting patients on call for the OR
- Scheduling patients for procedures
- Coordinating operating room assistants and nursing assistants to transport patients
- Communicating with OR staff, Charge Nurse, and Doctors to maximize efficiency of the OR schedule
- Computer systems: EPIC, PRISM, OR Dynamics, OR Scheduling, CAS, MOSAIC, Super User PACU
- Selected to be a super user for the launch of EPIC in the PACU
- Was responsible for helping staff members learn the new system.
Referral/Revenue Cycle Coordinator
Mount Auburn Hospital
02.2018 - 02.2022
- Process all patient referrals for the office
- Resolve registration charge review and claim edit work queues
- Review office billing errors
- Filled in for the office manager when they could not be in the office.
- Communicate with insurance companies, billing, and referral offices
- Review and translate billing and insurance policies to assist patient
- Building template for provider schedules in EPIC
- Work with providers on coding errors and resolving patient issues
- Keep staff up to date on new insurance policies
- Train staff on EPIC changes and updates
- Train new hires
- Ordering supplies for the office
- Attend meetings on system and department changes
Administrative Assistant
Mount Auburn Hospital
01.2017 - 02.2018
- Triage phone calls
- Check in patients
- Communicating with patient and family members
- Schedule patient appointments
- Manage new patient registration
- Assist providers in resolving patient issues
- Trained staff during the EPIC transition
Sales associate
T.J. Maxx & Homegoods
02.2005 - 11.2014
- Processing merchandise
- Cashier
- Assist sales floor customers
- Answer phone calls
- Train new hires
Education
Bachelor of Science -
University of Massachusetts Boston
Boston, MA01.2026
High School Diploma -
Malden High School
Malden, MA05.2005
Skills
Process improvements
Employee performance
Client consulting
Staff management
Payroll administration
Bookkeeping
Staff development
Records management
Policy implementation
Patient education and counseling
Operational efficiency
Supplies ordering
Project planning
Business administration
Management
Customer Service
Physician Relations
Referrals
Electronic Medical Record
Epic Systems
Training
US Health Insurance Portability and Accountability Act (HIPAA)
Strategic Planning
Prior Authorization
Timeline
Practice Manager
Mount Auburn Hospital
06.2023 - Current
Manager
Charles River Community Health
03.2022 - Current
Referral/Revenue Cycle Coordinator
Mount Auburn Hospital
02.2018 - 02.2022
Administrative Assistant
Mount Auburn Hospital
01.2017 - 02.2018
Operations Associate
Massachusetts General Hospital
07.2011 - Current
Sales associate
T.J. Maxx & Homegoods
02.2005 - 11.2014
High School Diploma -
Malden High School
Bachelor of Science -
University of Massachusetts Boston