Dominic Pitts
Chicago,IL
Summary
Driven by a results-focused approach, I leveraged my expertise in Retail Operations Management and Team Motivation at Sprint to significantly enhance customer satisfaction and sales growth. My strategic planning and active listening skills fostered a collaborative environment, boosting team efficiency and achieving a notable increase in repeat business.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Banter by Piercing Pagoda
09.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Part Time Supervisor
UPS
10.2017 - 08.2020
- Enhanced team productivity by implementing efficient time management strategies.
- Established clear expectations regarding punctuality and attendance policies for all employees, fostering a culture of accountability within the organization.
- Conducted regular performance evaluations for team members, providing constructive feedback to promote professional growth.
- Maintained accurate payroll records, ensuring prompt and correct payment for all staff members.
- Reduced overtime costs by closely monitoring employee work hours and adjusting schedules
- Improved overall operational efficiency with effective delegation of tasks among team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize
- Tracked employee vacation, sick and personal time.
- Processed timecards and payroll data for team of employees.
Education
Diploma - Public Speaking
Harold L. Richard’s
Oak Lawn, IL05.2013
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Staff supervisor
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Marketing knowledge
- Recruiting and interviewing
- Compliance understanding
- Retail Operations Management
- Strategic Planning
- Staff Development
- Sales Growth
- Orientation and training
- Sales Reporting
- Project management abilities
- Performance reviewing
- Schedule oversight
- Product branding
- Recruitment and hiring
- Customer Service
- Team management
- Computer Skills
- Decision-Making
- Multitasking Abilities
- Time Management
- Organizational Skills
- Multitasking
- Active Listening
Timeline
Assistant Manager
Banter by Piercing Pagoda
09.2020 - Current
Part Time Supervisor
UPS
10.2017 - 08.2020
Diploma - Public Speaking
Harold L. Richard’s