Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Dominic Richardson

Dominic Richardson

Las Vegas,NV

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

40
40
years of professional experience

Work History

Customer Service Representative

Delta Airlines
Las Vegas , NV
01.1999 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Land Scape

Landscapers Inc
Minneapolis, MN
09.2017 - 11.2017
  • Maintained grounds by trimming, weeding and general clean-up.
  • Performed planting, watering, mulching and edging of lawns.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Handled hedge, bush and shrub trimming.

Firefighter

City Of Apple Valley
Apple Valley, MN
02.2013 - 03.2017
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.

Tow Truck Operator

Unique Towing Service
Apple Valley, MN
06.2012 - 03.2017
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Fastened chains, straps, covers and binders to secure load during transit.
  • Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Answered roadside assistance calls for tows and other vehicle support.

Package Handler

Fed Ex Express
Minneapolis, MN
01.2008 - 05.2013
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Followed verbal and written instructions to properly move and ship products.

Truck Driver

TMC Truckline
Memphis, TN
03.2011 - 11.2011
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.

Aircraft Catering

Dobbs International Food Service
Memphis , TN
10.1997 - 10.1998
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Maintained flexible work schedule to meet event needs.
  • Cleaned and organized kitchen stations to promote team efficiency.

Education

Tennessee Technology

High School Diploma -

Wooddale High School, Memphis
05.1998
  • Honors Diploma

No Degree - Aircraft Maintenance

Tennessee Technology , Memphis, TN
05.1999

Commercial Drivers License - Combination Vehicle

Road Masters Truck Driving School, West Memphis, AR
05.2011

Skills

  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Excellent Attention to Detail

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Land Scape - Landscapers Inc
09.2017 - 11.2017
Firefighter - City Of Apple Valley
02.2013 - 03.2017
Tow Truck Operator - Unique Towing Service
06.2012 - 03.2017
Truck Driver - TMC Truckline
03.2011 - 11.2011
Package Handler - Fed Ex Express
01.2008 - 05.2013
Customer Service Representative - Delta Airlines
01.1999 - Current
Aircraft Catering - Dobbs International Food Service
10.1997 - 10.1998
Tennessee Technology - ,
Wooddale High School - High School Diploma,
Tennessee Technology - No Degree, Aircraft Maintenance
Road Masters Truck Driving School - Commercial Drivers License, Combination Vehicle

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Dominic Richardson