Dominic Rodrigues
Mokena,IL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
08.2020 - Current
- Memorized over 50 menu items to create customized beverages for 300+ customers a day
- Collaborated with 4-10 employees each shift to strategize and excite exceeding company performance metrics
- Accurately managed cash flow operations totaling $3,000-$6,000 per shift
- Assisted training new hires on menu items, computer systems, company standards, and customer service expectations
- Performed complete inventory checks of stocks and supplies at directed intervals.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Server Assistant
Gattos
08.2019 - 03.2020
- Optimized workflow by maintaining a clean and organized dining and back room
- Built rapport with new and returning customers to promote company's mission and values
- Monitored and defused volatile customer interactions calmly and courteously while upholding company policy.
- Bussed tables between courses and load and unloaded trays to expedite tasks
Education
Bachelor of Science - Marketing
University of South Florida
Tampa, FL05.2024
Skills
- Customer Service
- Guest Services
- Marketing
- Conflict Mediation
- Interpersonal Communications
- Training and Coaching
Relative Coursework
- Spanish
- Computers in Business
- Digital Marketing
- Principles of Finance
- Marketing Research
- Financial Accounting
- Supply Chain Management
Timeline
Barista
Starbucks
08.2020 - Current
Server Assistant
Gattos
08.2019 - 03.2020
Bachelor of Science - Marketing
University of South Florida