Dominic Sanchez
Colorado Springs,CO
Summary
Dynamic hard working individual with a proven track record in conflict resolution and documentation accuracy. Adept at navigating multiple applications to advocate for members and exceed quality metrics. Detail-oriented and organized, I thrive in fast-paced environments, ensuring efficient claims management and exceptional customer service.
Overview
14
14
years of professional experience
Work History
Auto Claims Advisor Specialist
CSAA Insurance Exchange
01.2019 - 01.2024
- I took inbound calls from members regarding their auto claims.
- Moved through, and toggled through, several applications on multiple screens.
- Advocate for the members by placing phone calls, fax, or other means to.
- Managed claims to determine fault or responsibility for a loss.
- Ensure that accurate and complete documentation is entered into the appropriate systems for all claims (internal/external) to maintain quality assurance.
- Resolve questions and/or issues for members using active listening skills.
- Strive to meet and exceed quality metrics in place.
- Works well Independently while also able to work collaboratively in a group setting
Bank Teller
Bellco Credit Union
01.2015 - 01.2018
- Assisted in problem-solving and management.
- Processed exchanges for bank members, processed wire transfers, and took inbound and outbound communication when needed to assist members.
- Used active listening skills to address any concerns and answer any questions.
Customer Service
Borriello Brothers NY Pizza
01.2010 - 01.2014
- In charge of taking orders and making orders for customers.
Volunteer
Colorado Special Olympics
01.2011 - 01.2012
- Assist in coaching and mentoring Special Olympics participants.
Production Coordinator
Theatre Productions
01.2010 - 01.2011
- Involved in the pre-production and set construction for two plays.
- One supporting role.
Education
BA of History, Minor in Education Licensure - American History
Metropolitan State University of Denver
01.2018
Community College of Denver
01.2014
High School -
Widefield High School
01.2011
High School -
Duluth High School
01.2009
Skills
- Detail-oriented
- Organized
- Efficient in multiple applications
- Conflict resolution
- Documentation accuracy
- Time management
- policy interpretation
References
- Ralph Kelly, Auto Claims Supervisor, CSAA Insurance Exchange, (719) 354-6858
- Evi Estrada Escobar, Auto Claims Supervisor, CSAA Insurance Exchange, (719) 258-0875
- Adam Dunn, Special Olympics Coach, (719) 229-0574
References
References available upon request.
Timeline
Auto Claims Advisor Specialist
CSAA Insurance Exchange
01.2019 - 01.2024
Bank Teller
Bellco Credit Union
01.2015 - 01.2018
Volunteer
Colorado Special Olympics
01.2011 - 01.2012
Customer Service
Borriello Brothers NY Pizza
01.2010 - 01.2014
Production Coordinator
Theatre Productions
01.2010 - 01.2011
BA of History, Minor in Education Licensure - American History
Metropolitan State University of Denver
Community College of Denver
High School -
Widefield High School
High School -
Duluth High School