Stacey Pope
Houston,TX
Summary
Personable and analytical, with thorough understanding of customer service principles and conflict resolution. Possesses understanding of insurance policies and claim procedures, coupled with strong skills in investigation and negotiation. Capable of delivering fair and timely resolutions that enhance customer satisfaction and uphold company standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Auto Claims Adjuster
Pilot Catastrophe Services
09.2024 - 10.2024
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Evaluated and investigated 92% claims First notice of loss (FNOL) to stay in state insurance compliance.
Auto Desk Adjuster-Cat Allstate
Pilot Catastrophe Services
06.2024 - 07.2024
- Conducted comprehensive assessments of vehicle damage claims following catastrophic events
- Write repair estimates while able to communicate effectively with customers and vendors
- Quantify extent of damage, manage claim files and approve/deny claims for payment
- Problem solve and make effective decisions based on facts of the claims in a fast-paced environment, ensuring timely completion of all assigned tasks without compromising quality or attention to detail.
- Directed claims negotiations within insured allowable policy limits , also completed 100% claims in First notice of loss (FNOL) response time
Claims Adjuster, Automobile and Casualty-State Farm
EA Renfroe
10.2021 - 08.2023
- Review and investigate auto collision claim for liability and Catastrophe claims.
- Responsible for investigating, evaluating and resolving claims on total loss.
- Handle disputed claims and property damages for auto claims, set up rentals transfer calls to appropriate parties when needed.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Closed 96% claims and negotiated insurance settlement on totaled vehicles.
Property Desk Adjuster
Pilot Catastrophe Services
09.2021 - 10.2021
- Analyzed property damage claims, determined coverage and liability, and assessed repair costs to facilitate accurate claims settlements
- Coordinated with policyholders to expedite claim processing, ensuring necessary documentation was completed and alternative living arrangements were provided when needed
- Prepared detailed investigative reports and maintained meticulous records of property damage evaluations, contributing to informed decision-making based on current market values.
- Managed and directed over 50 claims negotiations within allowable policy limits and supported successful litigations for advanced issues.
Field Property Claims Adjuster-FEMA
Vanguard
09.2017 - 04.2018
- Review insurance policies to determine coverages of repair
- Conducted thorough investigations into property insurance claims, including interviews with claimants and witnesses, and on-site inspections to assess damage and estimate repair costs
- Accurately evaluated damages and liability, consulting with industry professionals and analyzing evidence such as surveillance footage, to determine appropriate compensation amounts
- Prepared detailed claims reports, advised policyholders on risk mitigation strategies, and contributed to the development of efficient processes for managing large-scale catastrophe losses
- Examine 2 story roof inspection with FEMA team while maintaining compliance with the set standards to support the company goals to ensure overall productivity
Education
Bachelor of Arts (B.A.) - Interdisciplinary Studies
University of Houston-Downtown
Houston, TX05.2011
Associate in Arts (A.A.) - Business Administration
Houston Community College
Houston, TX04.2007
Skills
- Detail-Oriented
- Risk Assessment
- Adaptability and flexibility
- Professionalism and integrity
- Fraud detection proficiency
- Problem-solving aptitude
- Damage assessments
- Claims investigation expertise
- Teamwork and collaboration
- Customer service and support
Certification
- Independent Adjuster License – Texas Department of Insurance. 2684502
- Adjuster License MI,WV,UT,SC,OR,OK,NC,NY,NM,NH,NV,MT,MI,MN,MS,ME,LA,KY,IN,GA,FL,DE,CT,AL
- State Farm Auto Certified, 2022
- State Farm Property Certified,2024
- TWIA, 2024
Timeline
Inside Auto Claims Adjuster
Pilot Catastrophe Services
09.2024 - 10.2024
Auto Desk Adjuster-Cat Allstate
Pilot Catastrophe Services
06.2024 - 07.2024
Claims Adjuster, Automobile and Casualty-State Farm
EA Renfroe
10.2021 - 08.2023
Property Desk Adjuster
Pilot Catastrophe Services
09.2021 - 10.2021
Field Property Claims Adjuster-FEMA
Vanguard
09.2017 - 04.2018
Associate in Arts (A.A.) - Business Administration
Houston Community College
- Independent Adjuster License – Texas Department of Insurance. 2684502
- Adjuster License MI,WV,UT,SC,OR,OK,NC,NY,NM,NH,NV,MT,MI,MN,MS,ME,LA,KY,IN,GA,FL,DE,CT,AL
- State Farm Auto Certified, 2022
- State Farm Property Certified,2024
- TWIA, 2024
Bachelor of Arts (B.A.) - Interdisciplinary Studies
University of Houston-Downtown
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