Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Chambers

Houston,TX

Summary

Seasoned Inside Auto Claims Adjuster with background in evaluating, negotiating and settling auto claims. Strong ability to interpret policy language and identify coverage issues, combined with adept negotiation skills to ensure fair claim resolutions. Proven record of improving processes for increased efficiency in claim handling and customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inside Auto Claims Adjuster

Liberty Mutual
Houston, TX
02.2023 - Current
  • Negotiated claim settlements with various parties including claimants and attorneys.
  • Reviewed policy coverage for compliance with state regulations and company procedures.
  • Collaborated with legal counsel to enhance resolution of disputed claims through litigation support.
  • Communicated effectively with customers regarding claim status updates and investigation outcomes.

Claims Customer Service Representative

Liberty Mutual
Houston, TX
04.2021 - 02.2023
  • Resolved customer complaints in a timely manner and documented details of each interaction with customers.
  • Provided customer service to clients regarding their insurance claims and policy questions via telephone, email, or other communication methods.
  • Managed a high volume of incoming calls while adhering to quality standards and adherence.
  • Performed administrative tasks such as filing documents, updating databases, and maintaining records.

Information Technology Specialist

General Dynamics Information Technology Inc
Hattiesburg, MS
07.2018 - 04.2022
  • Enhanced productivity by proficiently utilizing computer software, effectively multitasking with dual screens, and program.
  • Demonstrated exceptional skills in managing difficult customer interactions and resolving conflicts.
  • Performed system upgrades to ensure optimal performance.
  • Resolved complex problems by troubleshooting hardware and software applications.

Education

Bachelor of Science - Information Technology

University of Southern Mississippi
Hattiesburg, MS
05-2019

Skills

  • Damage Assessment
  • Claims Investigation/Policy Interpretation
  • Clear writing and communication skills
  • Fraud detection knowledge
  • Mediation and Conflict Management
  • Detail-Oriented Organization

Certification

  • All-Lines Property and Casualty Adjuster

Timeline

Inside Auto Claims Adjuster

Liberty Mutual
02.2023 - Current

Claims Customer Service Representative

Liberty Mutual
04.2021 - 02.2023

Information Technology Specialist

General Dynamics Information Technology Inc
07.2018 - 04.2022

Bachelor of Science - Information Technology

University of Southern Mississippi

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Courtney Chambers