Dominic Shegog
Chicago,IL
Summary
Detail-oriented professional with a strong background in customer service and operational support. Proven success in enhancing service processes and mentoring team members to achieve high client satisfaction ratings.
Overview
16
16
years of professional experience
Work History
Workplace Experience Support Specialist
RSM
Chicago, Illinois
07.2024 - Current
- Collaborated with team members to enhance customer service processes and workflows
- Engages with clients to gather feedback for service improvement initiatives.
- Provides guidance to junior members of the team on best practices
- Supported visitor management and reception activities to deliver exceptional customer service
- Keeps track of all visitors and visitor access badges in national visitor log
- Coordinates with vendors for product ordering and delivery services
- Ensures compliance with company policies regarding security protocols
- Coordinated with building management to manage information on security protocols, workplace health and safety, environmental sustainability efforts, and maintenance requests
- Coordinates maintenance of the office space, including carpet maintenance, security system, air-conditioning, plant service, furniture repairs, appliances, office equipment and AED devices
- Responsible for print, bind, scan and copy jobs for the business
Rideshare Driver
Lyft
Chicago, IL
01.2018 - Current
- Provided a safe and professional personal experience with each passenger by maintaining a clean vehicle and using level-headedness to de-escalate potential issues, earning me a consistent 5-star driver rating for over 7 years
- Transported passengers to and from various locations safely and efficiently, ensuring timely arrivals
- Exhibited strong multi-tasking skills in high-pressure environments by navigating heavy traffic while maintaining high customer satisfaction
- Managed financial records, including tax-deductible expenses, mileage, and earnings, ensuring accurate reporting
Sandwich Artist
Subway Restaurant
Chicago, IL
02.2017 - 11.2018
- Provided exceptional care and created a memorable experience with customers by remaining friendly and accessible
- Successfully multi-tasked while remaining courteous and professional in a fast-paced environment
- Frequently assisted colleagues during rush periods to promote teamwork and ensure the quickest and most efficient transactions for customers
- Maintained a clean and safe work space throughout each shift
- Oversaw high-volume food service operations in hospital food court, ensuring timely and quality service.
- Completed catering orders for large group events
Welcome Desk Secretary
Lincoln College
Lincoln, IL
09.2014 - 05.2015
- Coordinated tutoring appointments between students and faculty to ensure effective scheduling
- Maintained schedules and calendars for various tutoring subjects
- Managed incoming emails and correspondence to facilitate timely communication
- Communicated verbally and in writing to answer inquiries and provide information
- Managed and operated various office equipment to support daily operations.
- Maintained cleanliness and organization of office and tutoring facilities to create a welcoming environment
- Set up and maintained document management systems
- Managed office supplies
- Reported any and all correspondence to my immediate supervisor
Residence Life Assistant
Lincoln College
Lincoln, IL
08.2014 - 04.2015
- Coordinated with Residence Hall director to organize and decorate common areas and dorm rooms, enhancing living environment for residents
- Ensured safety of residents by monitoring dorm building during night shifts
- Assisted students with move-in day check in and move-out day checkout
- Mentored over 40 student residents
- Developed and facilitated games and activities to foster team building and community engagement among residents
- Maintained daily log of nightly activities in the dorm to ensure safety and support effective communication with staff
- Reported any and all incidents to the Director of Residence Life
- Created memos and typed up important information pertaining to each dorm
Welcome Desk Secretary
Lincoln College
Lincoln, IL
09.2010 - 05.2012
- Coordinated tutoring appointments between students and faculty, enhancing accessibility to academic support.
- Managed schedules and calendars for tutoring subjects, facilitating efficient use of resources.
- Handled incoming emails, mail and other material
- Communicated verbally and in writing to answer inquiries and provide information
- Set up and maintained document management systems
- Monitored inventory of office supplies, ensuring availability for uninterrupted daily operations.
- Operated various office equipment, including printers and copiers, to support daily operations.
- Reported any and all correspondence to my immediate supervisor
- Regularly cleaned and organized office and tutoring facilities to create a welcoming environment.
Education
Associate - Criminal Justice
Lincoln College
Lincoln, ILHigh school or equivalent - General Education
Thornton Fractional North High School
Calumet City, ILSkills
- Facilities management
- Budget tracking
- Operational coordination
- Vendor coordination
- Visitor management
- Safety protocols
- Attention to detail
- Time management
- Customer Service
- Client engagement
- Communication
- Team collaboration
- Leadership mentoring
- Multitasking
- Problem-Solving
- Organization
Timeline
Workplace Experience Support Specialist
RSM
07.2024 - Current
Rideshare Driver
Lyft
01.2018 - Current
Sandwich Artist
Subway Restaurant
02.2017 - 11.2018
Welcome Desk Secretary
Lincoln College
09.2014 - 05.2015
Residence Life Assistant
Lincoln College
08.2014 - 04.2015
Welcome Desk Secretary
Lincoln College
09.2010 - 05.2012
Associate - Criminal Justice
Lincoln College
High school or equivalent - General Education
Thornton Fractional North High School