Dominic Williams
Long Beach,CA
Summary
Proven track record in enhancing guest experiences and streamlining service operations, notably at Lucille’s Smokehouse BBQ. Expert in order management and customer service, achieving significant improvements in guest satisfaction. Skilled in cash handling and maintaining cleanliness standards, I excel in fast-paced environments, demonstrating a strong work ethic and exceptional multitasking abilities. Even if things are sophisticated I tend to grasp on to it pretty quickly.
Overview
6
6
years of professional experience
Work History
Server
Lucille’s Smokehouse BBQ
Cerritos, CA
02.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Benihana
Downey, CA
10.2021 - 01.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cook Shift Leader
Taco Nazo
Bellflower, CA
01.2019 - 12.2021
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Server
Boiling Crab
Huntington Beach, CA
01.2018 - 11.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
AA - Mathematics
Cerritos College
Norwalk, CASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Hospitality service expertise
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Food Running
- Menu Memorization
- Order Management
- Food sales and promotion
- Table setting knowledge
Timeline
Server
Lucille’s Smokehouse BBQ
02.2023 - 06.2024
Server
Benihana
10.2021 - 01.2023
Cook Shift Leader
Taco Nazo
01.2019 - 12.2021
Server
Boiling Crab
01.2018 - 11.2018
AA - Mathematics
Cerritos College