DOMINIC WILLIAMS
Artesia,CA
Summary
I have a proven track record in enhancing guest experiences and streamlining service operations. I am precise in order management and customer service and achieving significant improvements in guest satisfaction. I am very skilled in cash handling and maintaining cleanliness standards. I excel in fast-paced environments, demonstrating a strong work ethic and exceptional multitasking abilities. Even if things are sophisticated I tend to grasp on to it pretty quickly.
Overview
8
8
years of professional experience
Work History
Server
Lazy Dog Restaurant & Bar
08.2024 - 10.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely meal delivery and special requests.
- Trained new servers on menu items, service standards, and point-of-sale systems.
Server
Red Lobster
07.2024 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Lucille's Smokehouse BBQ
Cerritos, CA
02.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Benihana
Downey, CA
10.2021 - 01.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cook Shift Leader
Taco Nazo
Bellflower, CA
01.2019 - 12.2021
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Server
Boiling Crab
Huntington Beach, CA
01.2018 - 11.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
AA - Mathematics
Cerritos College
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Hospitality service expertise
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Food Running
- Menu Memorization
- Order Management
- Food sales and promotion
- Table setting knowledge
Timeline
Server
Lazy Dog Restaurant & Bar
08.2024 - 10.2025
Server
Red Lobster
07.2024 - Current
Server
Lucille's Smokehouse BBQ
02.2023 - 06.2024
Server
Benihana
10.2021 - 01.2023
Cook Shift Leader
Taco Nazo
01.2019 - 12.2021
Server
Boiling Crab
01.2018 - 11.2018
AA - Mathematics
Cerritos College