Dominica Kiman
Raymond,USA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Engineer I
Comcast
06.2023 - Current
- Supporting NED Planning & Design National and Divisional Standards and SLA adherence for all lines of business
- Link and Approve Invoices for Business Partner
- Work with Business Partner to adhere to Comcast processes
- Creating FIR Tasks
- Adding Codes
- Reserving purchase orders
- Assist in projects by other departments
- Effectively uses data to recommend and make decisions
- Supports change, celebrates success, learns from feedback
- Works together and influences effectively across teams
- Fairly assesses strengths and opportunities
- Prioritizes growth and development
- Proactively asks for feedback
- Builds trust and treats others with respect
- Actively contributes to building an inclusive environment
- Holds self-accountable for shared goals
- Embodies and demonstrates Comcast values
- Listens, responds, and adapts to the needs of customers, business, and people
- A promoter of Comcast products and services
P2 Coordinator NED Planning & Design
TEKsystems
12.2021 - 06.2023
- Link and Approve Invoices for Business Partner
- Work with Business Partner to adhere to Comcast processes
- Creating FIR Tasks
- Adding Codes
- Reserving purchase orders
- Assist in projects by other departments
Sales Support Specialist
Adecco
03.2021 - 12.2021
- Company Overview: Sig Sauer
- Followed-up with sales teams and customers with complex issues to coordinate resolutions
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests
- Processed customer orders, exchanges and returns and kept customers informed about progress
- Answered high volume of calls in fast-paced environment to offer above- and-beyond support for sales representatives' diverse needs
- De-escalated irate customers with communication skills and sales expertise
- Collaborated with international sales, manufacturing and shipping departments to process necessary documentation and manage related logistics
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Displayed strong telephone etiquette, effectively handling difficult calls
- Sig Sauer
Credit Coordinator II
US Foods
10.2017 - 06.2019
- Decide credit worthiness of new customers, working with both District and Territory Managers in the collection of monies owed
- Set up payment plans for customers that have become delinquent
- Monthly reporting
- Ensuring that the over 90-day past dues are continuing to come down
- Working with customers to help them stay within their negotiated terms
Editorial Administrative Assistant
Heinemann Publishing
02.2015 - 10.2017
- Creating contracts for new writers
- Invoicing
- Scheduling and attending Quarterly Leveling Meetings with the Authors
- Other projects that were needed by the editorial staff
- Customer Service for writers and team leaders
Customer Service/Administrative Assistant
Maffei Plumbing and Heating
07.2013 - 03.2014
- Customer Service, Scheduling appointments for Plumbing Contractors, Collections, Accounts receivables/payables, Advertising, Sales, Dispatching, Weekly and Monthly Reporting
Customer Service/Inside Sales/Administrative
Martin International Enclosures
02.2006 - 05.2010
- Responsible for handling all aspects of Customer Service from quoting jobs to entering Sales Orders into system
- Work very closely with Outside Sales Reps
- Handle all customer related telephone calls
- Freight Quoting, Spreadsheets, MSDS Files, Shipping
- Strong customer contact
Education
Associate Of Arts - Business Administration and Management
New Hampshire Technical Community College
Concord, NH06.1990
Skills
- Business Growth
- Workflow Management
- Event Calendar Management
- Contract Negotiations and Administration
- Materials Printing
- Staff Training
- Inquiry Response
- Administrative Recordkeeping
- Accommodation Organization
- Contract Negotiation
- Meeting Support
- Problem Anticipation and Resolution
- Information Verification
- Payment Approval
- Budget Planning and Administration
Timeline
Engineer I
Comcast
06.2023 - Current
P2 Coordinator NED Planning & Design
TEKsystems
12.2021 - 06.2023
Sales Support Specialist
Adecco
03.2021 - 12.2021
Credit Coordinator II
US Foods
10.2017 - 06.2019
Editorial Administrative Assistant
Heinemann Publishing
02.2015 - 10.2017
Customer Service/Administrative Assistant
Maffei Plumbing and Heating
07.2013 - 03.2014
Customer Service/Inside Sales/Administrative
Martin International Enclosures
02.2006 - 05.2010
Associate Of Arts - Business Administration and Management
New Hampshire Technical Community College
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