Dominica Smith
Patient Service Representative
Tulsa ,OK
Summary
Proven track record in enhancing patient satisfaction and streamlining administrative processes at Saint Francis Healthcare System. Skilled in insurance verification and patient intake, coupled with exceptional customer service abilities. Achieved significant improvements in billing accuracy and patient relations by leveraging medical billing expertise and a patient-first approach. Organized Patient Service Representative with 17 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Saint Francis Healthcare System
07.2008 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Epic electronic medical software to schedule appointments.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Investigated insurance claims denials and appeals.
- Resolved billing inquiries and disputes in timely fashion.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Developed and implemented customer service policies and procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Contacted patients on annual renewal dates to offer assistance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Addressed bad debts in line with set protocols.
- Educated patients on importance of preventive health care and insurance coverage.
- Resolved patient billing issues in line with established guidelines.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
Education
Some College (No Degree) - Human Resources Management
Tulsa Community College
Tulsa, OKHigh School Diploma -
Tulsa Central High School
3101 W Edison Tulsa, OK05.1988
Skills
- Onsite tours
- Eligibility Determination
- Bookkeeping Support
- System updates
- Patient greeting
- Reception Management
- [Type] coding understanding
- Appointment Scheduling
- Insurance verifying
- Document filing
- Interpreting physician orders
- Medical Billing
- HIPAA Compliance
- Scheduling appointments
- Patient confidentiality
- Medical insurance
- Insurance Verification
- Payment Collection
- Medical terminology knowledge
- Directing callers
- Data entry proficiency
- Patient Intake
- Customer Service
- Medicaid
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results in electronic medical records by introducing Epic software for patient intake
- Resolved product issue through consumer testing.
Certification
- training completion in understanding medicare medicaid insurance coverage
- competency of fraud and waste for medicare coverage
- completed studies in acute care accreditation occupational safety and health
Reading
enjoy reading autobiographies, historical events, and history channels
Timeline
Patient Service Representative
Saint Francis Healthcare System
07.2008 - Current
Some College (No Degree) - Human Resources Management
Tulsa Community College
High School Diploma -
Tulsa Central High School